First South Financial Credit Union Goodman Rd, Southaven

First South Financial Credit Union Reviews

• S

  Sharon Williams
  1

  Use their ATM machine. They deducted money from my account but the machine didn’t dispense my money . It locked and then the screen displayed “ATM OUT OF SERVICE “. Called both numbers and couldn’t get any assistance. I will never ever go there again. I’m out of a lot of money. The next day (September 3, 2021), I went back to the bank after 1:00pm and explained what happened. The teller lied and told me that according to their system it was reversed. On September 4, 2021, I checked my account and 443.50 was deducted from my account and I never got the money from the ATM. The teller that I spoke with did not do whatever she could to help and told me that there was nothing they could do . I’ve been getting the run around since September 3, 2021 and they should have counted their ATM to see that it was off by 440 and charged me 3.50. Do not go here

  Response from the owner

  Hi Sharon Williams, we are so sorry to hear you had this experience at the ATM. Please contact us at 901.380.7400 or stop by back the branch and we'll do our best to get everything corrected for you. Again, we apologize for the experience and the inconvenience. Please check your account to see if the transaction was reversed as often they will be. If it wasn't for some reason, please contact your financial institution and let them know you didn't receive the funds. They should issue provisional credit for you until the transaction error can be cleared. Again, we apologize for the experience and please contact us at 901.380.7400 if we can be of additional assistance.

• M

  Mona Brunson
  1

  I’ve been with first south for 20 years. It was my first savings account. I’ve held on to them out of loyalty, I’ve went on to add a checking account over the years all while banking with another bank. Today the new staff refused my withdrawal off of a deposit. I’ve done this before with no problem. Well on my next free day I’m going to close all my accounts with First South. It’s time to cut ties! I left and went to my other bank and had no problem pulling from my deposit.

  Response from the owner

  Hi there, we are sorry to hear you've had this experience and we'd like to discuss this with you to see how we can help. Please contact us at 901.380.7400 or email us at [email protected] with your preferred contact method and we will contact you. Again, we apologize for the experience and would like to see what we can do to help.

• C

  Cynthia Kirk
  1

  This credit union will NOT give you the BILLS you request. The only give you $100, $50 and $20. I asked for $100 in $10, $50 in $5 and $1 in $20. They told me, I can only get what the dispenser give out. Why I cannot get the bills I request? I went got $600 out the account. My request for $10, $5 and $1 wasn't given to me. I was given (3) $100 bills, (4) $50 bills and (5) $20 bills for my total. I did not receive a by $10, $5 or $1 bills. Why be a bank or credit union if you cannot get the BILLS you request? I'm closing my account. Don' t deserve one star. 😞😞

  Response from the owner

  Hi there Cynthia Kirk, we hate to hear that you have had this experience and would like to discuss it with you. Our branches do not have dispensers so we would like to get more information from you. Please contact us at 901.380.7400 or at [email protected] and someone from Branch Operations will contact you. Again, we apologize for the experience and look forward to speaking with you.

• M

  Matthew Kelso
  5

  Great service! Great rates for my mortgage refinance and personal service was excellent. Thanks Tiffany!

  Response from the owner

  Hello Matthew Kelso! Thank you so much for the 5 stars and the good review! We appreciate you and your business!

• T

  Tierney Holman
  2

  Congested area I was pulling in a car didn't even look my way when they were pulling out.

  Response from the owner

  Hi there, we are sorry to hear you had a bad experience and we'd like to discuss it with you. Please call us at 901.380.7400 or email us your contact information at [email protected] and we will contact you.

• I

  Ijahlun Spearman
  3

  I would like to have an actual number to contact my branch . Not an all around number ! I have too many questions , to not have an direct line.

  Response from the owner

  Hi there and thank you for the feedback. Our call center staff does their best to answer each member's questions and will be happy to transfer you to your branch if they are not able to assist you.

• S

  Shelia Sinquefield
  5

  Best banking experience. Been happy with them for 35 years

  Response from the owner

  Thank you for the review and for your business! We appreciate you!

• k

  kamarlon el
  5

  Great location. Great service. They have the best staff in any financial organization anywhere.

  Response from the owner

  Thank you!