First Oklahoma Bank S Riverfront Dr, Jenks

First Oklahoma Bank Reviews

• F

  Fly Over Bill
  2

  Customer service is great. Others don't return phone calls (even those promised) or follow up on outstanding issues. If you don't stay on top of things yourself they won't get done. I'm locked into a mortgage otherwise I would leave immediately.

  Response from the owner

  It’s unfortunate to hear service expectations were not met. Thank you for allowing us to review this. We will be reaching out to connect with you

• N

  Natalie Walker
  1

  They were great. But right now I'm absolutely FURIOUS. My grandma had to get a new card recently and finally got it about 2 weeks ago. This past weekend she tried to buy her prescriptions and the card wouldn't go through. We thought it was the machine at the time as the lady said it had been doing it all day. But it kept happening over the last few days and she finally called the bank today only to discover that they had CANCELLED HER NEW CARD (without telling her mind you. No warning whatsoever) TI SWITCH IT OUT FROM VISA TO MASTERCARD. Now she can't buy her prescriptions until the card arrives, some of them she desperately needs. So thanks guys for screwing my grandma over 👍🏻

  Response from the owner

  Thank you for your post. While we try to communicate often and far in advance about the change, we understand customers may still be inconvenienced in the change. We are committed and more than happy to assist with overnighting a card. Please let us know the best method to contact you by emailing us at [email protected]

• R

  Riley Fulson
  1

  I am very disappointed and will be removing my account immediately. My husband went to make make a deposit to our account. He was inside waiting in line for 15 minutes and by the time he got back outside THEY HAD HIS CAR TOWED for parking in an UNMARKED allegedly reserved spot. It cost us $400 to get the car back out. I am incredibly disappointed and would caution anyone who banks here to leave.

  Response from the owner

  Hi Riley, this indeed sounds awful! This definitely doesn’t sound like the First Oklahoma Bank way! Our branch staff and facilities team have been contacted and both are unaware of instructing or seeing any cars towed from our parking lot. Please double check and confirm that this review is for the correct institution. If so, please contact us at [email protected]. We would like the opportunity to work with you to resolve this matter.

• B

  Brad Simmon
  1

  This bank used to be so amazing, so family orientated. Now, they look for reasons to get rid of all of their good employees. My mother started banking with First Oklahoma because they were so friendly and everyone made her feel welcomed. I personally had my business account here because of a few people that really would go above and beyond for us. When I found out they've terminated 90 percent of their original staff I had to pull my money from their bank. They treat their employees so terrible and it's sad. They have this big beautiful bank and are such crummy people. This bank has a lawsuit calling their name.

• S

  Stayin Classy
  5

  Jimmy Nance helped us open an account and get our bank cards before our trip! Excellent care and speed! Thanks First Oklahoma Bank!

• N

  Nicole Pruitt
  5

  Dealing with the mortgage team was very easy and straight forward. I work in a very busy industry and I was able to do almost everything electronically. I was a first time home buyer and they made the entire process smooth and simple.

• J

  Josh Sensintaffar
  5

  I've went through the Swift Team 5 times now with 5 of the 6 homes I've purchased. Kevin and Karen are amazing and their processing team is fast. After using them, I would not use anyone else. They made it extremely easy.

• r

  rocco damiano
  5

  I am an out of state customer and have banked with 1st Ok Bank for sometime now. Incredible customer service, all questions are answered promptly and succinctly and any issues that arise have been dealt with quickly and professionally. I am a very satisfied customer. Thanks so much!!

• K

  Kip Robertson
  5

  Federal Mortgage regulations have gotten strict, and require allot of documentation. FIrst Oklahoma Mortgage did a great job of getting me through the process quickly and efficiently. Thanks Karen Gurley

• A

  Aaron Salisbury
  1

  We used them as the lender when we built our home. They were awful in every regard. Frequently asked for the same documents to be signed when we had already sent them in, barely kept us in the loop most of the time and were never consistent with information, especially with interest rates. Literally the only thing that kept us from choosing a different lender was the thousands that our builder took off the price of the house for using them.