First National Bank of Pasco US, Dade City

First National Bank of Pasco Reviews

• G

  Gigi King
  5

  Always Feel Like Family When I Come In. Everyone Is Always So Nice To Me and Generally Friendly. Great Customer Service, Glad I Met Heidi. I recommend you bank here, they really do care about the community and their customers! And First National Bank Actually Do Support Small Business! Some other banks and Credit Unions fluff for image and attention. Thank You First National Bank and Staff for outstanding customer service! 💗

• L

  Lifes too Short
  1

  I would not recommend this bank. In over 35 years of owning businesses I have never had a notary tell me she was uncomfortable notarizing a signature and reviewing a document as if she was an attorney. Needless to say we will be closing our/personal accounts and telling other businesses to do the same. Went right down the street to another bank that we bank with and had the paper notarized with no problem whatsoever. Look folks there are too many banks in the area that give great service and can handle your business and personal needs. poor customer service even to one person is unacceptable when there are other choices of banks.

  Response from the owner

  We're very sorry you were inconvenienced. Notaries must adhere to certain rules to fulfill their duties. We provide Notary services for a limited array of documents. When more complex legal documents are presented to us for Notary services, we reserve the right to refer these documents to competent legal counsel. We sincerely wish you the best.

• B

  Barbi Canfield
  1

  The employees have no manners or social skills. They lack the ability to effectively deal with public. Quite frankly should not be working with the public.The employees are mask natzies. Since when does a manager scold a customer for actions she never saw?! I wish I could write the whole story. Terrible. The customer definitely does NOT come first. Don’t bank here.

  Response from the owner

  We're sorry you had a bad experience. We do require masks in our branches at this time, and we try to suggest convenient alternatives such as drive-thrus for those who choose not to wear masks. Many of our customers are elderly or vulnerable. We are trying to put all of our customers first in these difficult and confusing times. If we were not as understanding of your situation as we should have been, we sincerely apologize. We wish you the best.

• R

  Ronnie Williams
  5

  We are moving our business from a larger bank to FNBP and we couldn't be happier. Great customer service, friendly knowledgeable staff. They have gone above and beyond to help us with this transition and have quickly addressed any needs or concerns. Highly recommend banking with them!!

  Response from the owner

  Thank you for your review. If we ever fail to meet your expectations, please let us know.

• N

  Niels Faaborg
  1

  Bank tellers/ manager lacks all kinds of compassion for others, maybe even finds joy in others suffering. I would love to explain the whole story of my experience here, but i can't handle typing it all out. I could have been a new member if shown some kindness and compassion. She had an opportunity to educate me about this bank, and persuade me to open an account, instead she was judgemental, and assumed that because i didnt have an account already that I couldnr open an account? SO, I will suggest people avoid this bank, and avoid banking here.

• G

  Ginny Vinson
  5

  I have been a customer for 10 years but distance has always been a factor regarding premise visits, therefore much of my banking is either on line or via telephone. It has been my experience that everyone I have communicated, are friendly, polite, professional and respond timely. I highly recommend this institution/

• D

  Denise Glynn
  1

  Every other bank in Florida's lobby is open but there's.... This is crazy...my 88-year-old mother had a terrible time getting her banking done through the window, and they still had to bring out her money

  Response from the owner

  Thank you for the feedback. We are sorry your mother experienced any inconvenience. We are in the process of developing our lobby opening procedures, while keeping our most vulnerable customers' and employees' health in mind.

• R

  Rachael Woodard
  5

  We have banked with FNB Pasco since its inception. We banked there when it was a trailer on a plot of ground! We love our home town bank, where they know you by name and greet you when you walk in the door.

  Response from the owner

  Thank you, Ms. Woodard! We truly appreciate you and your business.

• J

  Jake Jayne
  5

  Great bank! Some of the best and most friendly employees. Also very curtious when it comes to waiting with comfortable seating, coffee and cookies.

• K

  Kacie Nicole
  1

  Awful customer service, Had an appointment, walked in No one acknowledges that I'm even there, waited about 40 minutes just to walk out, No one even had the courtesy to say someone will be right with you, Won't ever go back

  Response from the owner

  We are very sorry for the inconvenience you experienced. We have reviewed surveillance footage in order to better serve you (and our customers) in the future and were unable to locate you entering or exiting the building at any point today. If we can be of further assistance please contact customer service at 352-521-0141.