First National Bank of Mount Dora N Donnelly St, Mt Dora

First National Bank of Mount Dora Reviews

• K

  Kim Stewart
  5

  The Trust Department at the First National Bank of Mount Dora is fantastic! What incredible customer service! I feel a ton of stress lifted off my back knowing my money is in very good hands. They are always there to answer any questions and have exceeded my expectations in every way!! Would highly recommend the Trust Department for brokerage and retirements services!!!!

  Response from the owner

  Thank you for your review. Your experience is what we pride ourselves on! We are glad to have you as our customer.

• K

  Kayla Wong
  5

  Could not have been happier with the exceptional service I received from the trust department. Not only were they responsive and reliable, but they also showed genuine interest in managing my account. I had the most professional and polite service from the entire trust department. Their service made me extremely glad that I chose to do business with them.

  Response from the owner

  Thank you for the review. We pride ourselves on our customer service and are glad to you have you as our customer!

• J

  Janet Rogers
  5

  I started banking with the First National Bank of Mont Dora a little over 10 years ago, this is the best. If you live in Lake County and prefer doing business with a bank that is locally owned and managed and supports their community both in charitable giving and volunteerism FNB is the one. Recently I became trustee for a family members trust. I couldn't have felt more supported in navigating this difficult and complicated process. Thank you to Janice Epaillard and her team for their help. I look forward to continuing this partnership.

  Response from the owner

  Thank you so much for your review. We pride ourselves on our customer service and are glad to you have you as our customer!

• H

  Heather Baker
  1

  My family originally stated Bank of Mount Dora to be trustee in the event of their death over 35/40 years ago when I was a minor to hold assents and carry out their protection representations at that time. Since then, the original trust documents had been changed by my family several times as that service was no longer needed. Recently, I wanted this same blanket of trust for my own daughter and called them to set an appointment. It’s now been three weeks with absolutely no contact from them whatsoever and it’s beyond concerning. I cannot imagine my daughter having these same issues in the event of my passing. To hire a company known for this service only to be pushed aside and ignored makes me insecure about emergencies she may have in the future. When I called again to speak to the actual CFO and head of trust administration to express my concerns, I was given a vague apology and it’s obvious they do not need our business which is fine. We shall find another Admin of trust. I just want to warn anyone else in this position in case it is thought that this particular company cares about your heirs and would efficiently carry out your wants or needs for the future.

  Response from the owner

  We are sorry that you feel our service did not meet your standards. At First National Bank of Mount Dora we pride ourselves on quality customer service and go above and beyond to make sure our customer's needs are met. Should you choose to become a customer and try banking with us in the future we will be happy to serve you.

• B

  Babsy Singer
  5

  Janice and Dawn go above and beyond! I’ve been working with them for 5 years and my needs are very taken care of. No stress ever. Extremely professional and accommodating and AVAILABLE!

  Response from the owner

  Thank you for the review. We pride ourselves on our customer service and are glad to you have you as our customer!

• F

  FRED BARTRAM
  5

  exceptional service, just opened a account today ,great atmosphere ,knowledgeable staff , small town friendly. Autumn made my experience painless and smooth and was very helpful and patient in assisting me me with my set up of my account. thank you autumn you are a asset to FNBMD.

  Response from the owner

  Thank you for the review. We pride ourselves on our customer service and are glad to you have you as our customer!

• L

  Lee Ann Kern
  5

  The staff (specifically Ms. Rodriguez) are extremely knowledgeable and went above and beyond to assist my mother and I. She made the transactions we needed to do as stress free as possible. She guided us with each issue and we never felt rushed. Highly recommend this bank and particularly this branch (Mount Dora- Hwy 441).

  Response from the owner

  Thank you for the review. We pride ourselves on our customer service and am glad to you have you as our customer!

• C

  Charles Ashworth
  5

  One of the most pleasant loan experiences of my life, FNBMD, and specifically our Loan Officer, Laura, were absolutely amazing, listening to our needs, and being honest every step of the way.

• R

  Ralph E. “Taz” Ford
  5

  Always friendly always help me and with this bank for many years

• R

  Regine Daleus
  5

  They are the best bank in town! They will make things happen for you... period!

  Response from the owner

  It is all about customer service at FNBMD and we are so glad to have you as our customer. Thank you for your review!