First National Bank of Bastrop State Hwy, Bastrop

First National Bank of Bastrop Reviews

• E

  Esmeralda McGee
  5

  First National Bank has closed multiple loans for my clients and offer different loan options to suit our real estate needs.

• T

  Twola Nealy
  5

  I can say I love this bank. There are 2 members of this team that I can give high kudos to I'm always treated with dignity and respect weather its in person or over the phone. These 2 people have my upmost respect one is Sam in Bastrop branch the one in customer service. She goes beyond her job duties to help me I be so stressed. Everytime I have an issue I ask for Sam she never let's me down. Sam was on vacation once I needed her that experience was a horrible one. Enough about Sam I need not say no more her customer service is 1,000. My 2nd person is Loretta in Smithville shes always been respectful to me she is very friendly, respectful and is welling to go beyond her job title as well I call on her when I'm in Smithville. Thes 2 are amazing. Keep up the best work ladies. You 2 got my vote in the best of Bastrop. Thank you First National Bank

• B

  B
  5

  Fabulous service to clients and great banking experience!!! Customer service is of the BEST quality I have ever experienced and witnessed. Breanna K. took great care of my account and ensured helping me with my refund. She was very courteous, efficient, and wonderful! People like Breanna make First National Bank of Bastrop the first and only bank I know of in my heart where they truly care about their clients and ensure customer satisfaction to the highest level. Anyone who reads this, please believe me: if you want excellent customer service and a reliable banking experience, this is YOUR type of bank! :)

  Response from the owner

  Thank you so much for the great review! We pride ourselves on our customer service, so we appreciate hearing this positive feedback. I'll be sure to share with Breanna and our employees.

• L

  Lowell “Wes” Brueland
  1

  They are not a good bank they will fee you to death and it takes a week to get payments into account and money comes out instantly

• 9

  96TXtoastIII
  5

  Vicky Tate is the bees knees! I've been to this loan officer twice in a couple years and both times were with Vicky, explains rates well and works quickly and efficiently, top notch professional👌

  Response from the owner

  Thank you for your review! Vicki, and all of our employees, work hard to continue to make First National Bank Bastrop County’s Bank. We appreciate your business and hope to continue to assist you with all your banking needs.

• J

  Jonathan Gamm (LHS 17 Alumni)
  1

  I was given poor service when needing assistance with a dispute. Sass from a attendant is not something anyone wants when they already have a faulty charge on there account.

  Response from the owner

  Apologies for the delay. An officer from the bank will be contacting you shortly.

• D

  Don Capo
  5

  Every time I have a problem at my local branch of my national chain, I go to FNBBastrop and a competent person knows exactly how to handle that problem. The difference is professional banking competence.

• D

  David A
  5

  I was interested in investing in a CD and Bree told me of a special rate the bank was offering. Thanks much!

  Response from the owner

  Thank you for the review David. We're happy to hear you had a good experience with our Customer Service Reps!

• L

  Lee Ward
  3

  How about if it takes awhile to do a commercial deposit, have them come inside instead of taking up a drive through lane. Just saying...

  Response from the owner

  Thank you for your business and your patience. We may have to consider “long wait” lights on our designated commercial lanes.

• S

  Steven nieto
  4

  Wish I can use Apple Pay