First National Bank -Downtown Howell Branch E Grand River Ave, Howell

First National Bank -Downtown Howell Branch Reviews

• J

  Jennifer Warfield
  1

  Umm yeah, after selling cars for a couple years I can definitely say this bank is probably the worst I have ever had to deal with. I am actually disgusted with this branch as a whole and would highly recommend going with a different bank if you want an auto loan. It’s not just about a loan it’s about the customer service. If you total your car and have gap coverage that is pending for a few weeks expect harassing phone calls 24-7 morning noon and night. To everyone in your whole entire family even tho they just got a 9000 check from the insurance. Saying they’re going to sue you over a pending gap payment that is coming in 2 weeks.. just saying there are for sure way more compassionate banks. Especially considering the covid 19 situation. Maybe consider shopping around.

  Response from the owner

  As a local, community bank Jennifer, we strive for excellence in the services we offer and the manner in which we deliver them. We’re sorry to hear that we did not meet that standard and your expectations. While we would be happy to try to identify a remedy, we are unable to do so in a public forum because of privacy concerns and other circumstances. We would be happy to do so individually and would welcome the chance to earn back the trust and confidence you deserve. Please contact First National by phone or using our online ‘contact us’ tool on our web site and ask to speak to the Retail Banking Administrator. We look forward to working with you.

• J

  Jerry Peach
  5

  Make no mistake. This is a great service bank. Unlike large regional and national banks, the right hand does know what the left hand is doing.

  Response from the owner

  Thank you Jerry. We are pleased to hear about your experience and appreciate you taking the time to post such a great review. You've made our day.

• R

  Rachel Cook
  5

  I have been banking there for more than 15 years, even though I have been moved out of the area for a long time. I like that it is a local bank, and a part of the community.

• S

  Scale Resurrection Modeler
  3

  Post your hours correctly please i doesnt close at 530 on thursdays it closes at 4 fix it on your websote thanks

  Response from the owner

  We apologize for the confusion Modeler. The bank posts office and drive-up hours for each location on the bank web site at: https://www.fnbh.com/resources/locations-atms. Google however allows only one set of hours to be posted and the bank shows drive-up hours there - with a note that drive-up hours are shown and that lobby hours may differ. Again, we apologize for any inconvenience and encourage customers to always confirm information on the actual bank web site - fnbh.com. Thanks for banking locally at First National Bank.

• J

  Jason Ladd
  5

  25 years there very personal and kind hearted people. Super awsome to deal with

• M

  Melissa Gollin
  2

  Their online banking functionality needs some serious help.

  Response from the owner

  First National Bank is committed to excellence and makes every effort to provide you with dependable, accurate and timely financial services - including online and mobile banking to provide remote access when and where you may need it. We apologize that your experience did not meet that standard and would welcome the opportunity to learn how we might improve this channel or share how to utilize any of its current functionality. Please contact us directly using the tools on fnbh.com or call 517.546.3150. Of course, you can always visit any of our Livingston County offices for assistance too. The friendly, knowledgeable First National Bank team would be pleased to assist you.

• D

  Danny K
  5

  Great Bank, nice employees. Very trustworthy.

  Response from the owner

  Thank you for your kind words Danny K!

• w

  william jernigan
  1

  Good luck ever catching the mobile app working.

  Response from the owner

  Sorry to hear that First National Mobile is not meeting your expectations. We’d welcome the opportunity to try and remedy the issue as well as earn back your confidence with an experience that is more consistent with your expectations. Please contact First National at 517.546.3150 and one of our representatives would be happy to assist.

• J

  Jeep Guy
  4

  It's ok for only being a local bank

  Response from the owner

  Thank you for banking locally with First National 'Jeep Guy'. We value and appreciate your business - and thank you for taking the time to send us four stars. Thanks again!