First Mid Bank & Trust Carbondale Main S University Ave, Carbondale

First Mid Bank & Trust Carbondale Main Reviews

• T

  Timbo
  1

  created a new checking account there and it went somewhat smoothly. a guy named Jeff was very helpful and got my account setup in 10 minutes. the only issues was I never got my drivers license back. this was on a Saturday so they were not open on Sunday. I didn't receive a call or anything from them saying my id was left at the bank, even though I just gave them ll of my information and it was in front of them. I then called the bank on Monday to see if they could find my id and the lady who picked up the phone gave me some nasty attitude when I asked her to look. they said it wasn't there, so I proceeded to panic trying to find it. I went into the bank on Monday and asked a different lady to help and it was found within 2 minutes. and to top it off They gave me the wrong checking account number. I had a payment sent to the wrong account number and when I went to withdraw money they said my account number doesn't exist and I have no money in my account. totally ammeter work from lazy employees at first mid. if I didn't need my money by the end of the week I would totally go to another bank and start a different account.

• D

  DeSande R
  5

  Very helpful and kind. See Jessica. She's wonderful!!!

  Response from the owner

  DeSande, thank you very much for the 5-star review and your kind words! We have passed your nice message along to Jessica.

• N

  Neha Tahir
  1

  If I could zero star, I would. Sheila is absolute rude and terrible helper. Everything i would call to ask for she would be useless at and each she would say “ I don’t how to do that” and she would show attitude. I‘M okay with employee not knowing everything, Sheila should ask for help someone else and should have been negative about it.

  Response from the owner

  Hi Neha, we do not have any Sheilas working for us in the Carbondale area. Is it possible you meant to leave a review for a different bank?

• G

  Gordon Brown
  1

  There was only one other car in the drive up, teller told me to wait after 4 minutes I told her I just need a withdrawl slip for checking and she sent me a deposit slip. Then I had to get a withdrawal slip and sign it because of her mistake and she acted as though I was some kind of idiot. If you are in a customer service position try your best to ACTUALLY provide GOOD customer service. Customers are the folks who pay your salaries.

  Response from the owner

  Gordon, we are sorry to hear of your discontent or frustration from your recent experience with our bank. We have passed along your message to the Branch Manager. Please contact her directly at 618-457-3741.

• C

  Cindy Hall
  5

  The best team members ever. Supper helpful and nice. I recommend First Mid Bank and Trust for anyone.

  Response from the owner

  We are so glad that we were able to help you. Please let us know about anything we can do in the future.

• D

  Deepak Raj
  5

  Excellent service, very nice staffs, polite and great service. I really liked this Bank. Very impressive one. God bless these peoples.

  Response from the owner

  Deepak, thank you for your 5-Star Review and your kind words! Stay safe!

• A

  Andrea Roldan, CPA
  1

  Deposited a small check via drop box didn't even appear as pending in my account for almost a week. Always takes at least 15 minutes at the drive through. Long lines inside and inconvenient hours. Go to other branches.

  Response from the owner

  Andrea, if you would like to speak with a Branch Manager at our Carbondale Main location, please call 618-457-3700. Thank you!

• C

  Cyndi Bromir
  5

  People who work there, are very friendly. I have been banking here, for 22 years.

  Response from the owner

  Hi Cyndi, thank you for the 5-star review. We appreciate your kind words!

• K

  KingZer0110
  3

  Some of these reviews have got to be from when it was old national. I would recommend ( first bank of Carbondale ) or ( SIU credit union ) over this bank any day.

  Response from the owner

  Johnny, if you would like to speak with the Branch Manager at our Carbondale Main location, please call 618-457-3700. Thank you!

• T

  Tiffany Angelie
  5

  Friendly service. Employees are extremely dedicated to making sure my needs are addressed

  Response from the owner

  Tiffany, thank you for your kind words about our team. We appreciate your 5-Star Review!