First Interstate Bank Hutton Ranch Rd, Kalispell

First Interstate Bank Reviews

• S

  Sydney Fredrick
  5

  Customer service is amazing.Everyone that works there is kind and knowledgeable. I've never had a better banking experience with anyone else. They greet all regular customers by name, which I love. They always have a great attitude, which makes every visit a good experience. I will never bank anywhere else. LOVE this bank and everyone that works in it!

  Response from the owner

  Thanks, Sydney! We appreciate your feedback. We've passed your comments on to the Kalispell team. We appreciate your business!

• L

  Lily Plant
  5

  I've been banking with First Interstate for a while now and have never had any problems with them, the lady's are always super nice and make me feel welcome by remembering my name. Idk why there are so many negative reviews (why do the "can I speak to your manager" people have to exist 🙄) but I wouldn't want to bank with anyone else 😁💜

  Response from the owner

  Aww, this review made our Monday! Thank you so much for the kind words :)

• M

  Michael Whidden
  1

  This institution purchased my account when they bought Flathead Bank in 2014. Everything was fine until they decided to start charging a $5 monthly service fee and $2 for paper statements beginning this February 24th, 2020. As if that wasn't enough to make me switch banks, I'm now told I am not allowed to make purchases from verified retailers I've used before because of international fraud policies. Excuse me, but I am a grown man and understand the risks. Who do you think you are to tell me where I can and can't spend MY money. My account will be closed this month after I find a better replacement, which shouldn't be too hard.

  Response from the owner

  Thank you for taking the time to provide feedback. We've passed your review on to the Branch Manager.

• C

  Carla Halley
  1

  Worst bank ever. Horrible customer service. No compassion or care. Rude and man does this bank love to charge endless amounts of fees. And trying to ask them to at least see things from a customers perspective is beyond pointless. Would never recommend this bank to anyone ever. I’d rather hide my money in a freaking toilet than bank here. They don’t even deserve one star. Was told to call whomever I wanted to make myself feel better about their lack of customer service and fairness.

  Response from the owner

  Thank you for your feedback, Carla. We've passed your comments on to the Branch Manager.

• D

  Dustin McMillen
  5

  Annika & Kelsey made the mortgage process super easy! Will definitely be using FIB again. Can't thank them enough for being organized and keeping everything and everyone in line!

  Response from the owner

  Thanks Dustin! We're so glad you had a great experience with us.

• D

  Donetta Antonovich
  1

  There is not a black star or I would use it to rate their trust service department. Nice people but unbelievable in efficiency and timing to the bank’s advantage!! No experience in large trusts per employees. Where do you think the money has sat for two plus years?! Instead of to the designated use of $$ by deceased to designated philanthropic causes.

• L

  Leanne Dillree
  5

  I have banked with First Interstate for a long time. They’ve always been amazing to me. I read through some of these reviews and all I have to say is wow. I don’t know if they’ve ever banked it any other place but the stuff they are complaining about every other bank does the same thing. Customer service is amazing. Thank you to everybody that works there.

• K

  Kelley Cox
  1

  They reopened a closed account, overdrafted it $1500 then I found out after they sent me a letter showing the negative balance and several late fees on top of it. Employee at branch and customer service were rude and it took me countless hours to ‘rectify’, and I still had to come out of pocket to avoid collections. Worst bank I’ve ever had.

• S

  Shem Nelson
  5

  We have been with First Interstate Bank since 2004, and they have always been great to work with. If you do have a problem they always do their best to help you. They do banking like it should be done!

• M

  Monica Lynn
  5

  Bankers were helpful and friendly while setting up our accounts. Have not had any problems.

  Response from the owner

  Thank you so much for the review, Monica!