First Horizon Bank Union Ave, Memphis

First Horizon Bank Reviews

• M

  Michael Giron
  1

  Do NOT even consider getting a construction loan by First Horizon. Their insensitivity around Covid, supply chain & labor shortages demonstrates their lack of customer centricity. In the Florida Keys, the residential monitoring team harassed us consistently. They hosted empty threatening and bullying calls, letters, all stating that they would not fund work already started or completed that they committed to only because we did not complete project in one year. It took a huge toll on our family. We raced and settled on subpar materials, labor to meet their deadlines and after all, they did NOTHING! Why? Because they couldn’t! There is a pandemic, and I’m not the only project delayed. Thank you HoriZon for turning our dream into sleepless nights!

• A

  Andrew Connelly
  1

  It's been a loyal customer for many years but after today I will be closing my accounts. Rude miserable tellers in the Union branch. Hold times to long. I'll take my money somewhere else first horizon is a joke. First Tennessee screwed over all their customers by letting this bunch dummies take over.

• C

  Corletta Tipton
  2

  To whom is responsible for teller machines you need to add back the tens /10 denomination back to the option of the amount that can be withdrawn. You are mandating that people take out more than need. In come cases they would not be putting there money it in the bank if they could budget. Not having the option to get the amount they want is unacceptable. It is mandating what your customers can take out!!!

• J

  Jarrod Woley
  1

  I’ve banked here for the last year since I moved here 3 years ago. I reluctantly opened an account here. I’ve deposited and withdrawn thousands and thousands of dollars here, every time I deal with this bank it’s a charge, it’s a rule, it’s a wait time.... I will close out my account here and will bank elsewhere. I’ve used three branches and they’ve all failed miserable on customer service and ease of use. I’d rate this bank a 0 star if they had one. I’ve banked with another bank for over 40 years and I’ve not ever seen anything like this bank. Just awful!

• A

  April Carter
  4

  This location seems to be very busy whenever I visit, so the wait time is a bit longer than other locations. I've spoken with two customer service representatives at this location, and the service was great. As expected, they both attempted to sell me an additional First Tennessee product, but neither came off too strong or pushy. The one down side to this location is that the ATM machine has been out of order several times over the last couple of years. That can be extremely frustrating. Overall, this location is recommended.

• R

  Regina Robinson
  1

  Customer service is BAD I called my change order in and asked for an appointment time and was told they don't give them. Just come stand in line on the side with the other people. Which I did just to be able to hear the teller loudly speaking out and stating how much a person was getting out there account. Then when it was my turn my change order wasn't ready that I called in at 937. And itsn 11::22

• E

  Eric Hancock
  1

  This is the worst bank I have ever had to deal with since I've had a bank account for the last 15 years. They are slow no matter what time of day, or what day you come in. They make it very clear that they don't care how there actions affect you or how long it takes. In addition to this they are rude and enjoy making smart remarks.

  Response from the owner

  Hi Eric, this is definitely not the experience we want for our customer’s. We’d be glad to forward your feedback to the appropriate department for further review. We appreciate you taking the time to leave a review. ^NC

• J

  Jimmy Bernard
  4

  I enjoy going to my bank last week but there was a small problem. They did not have my Jeffersons in at all! The teller explain to me that they do not order them. Why I asked? she replied only that no one asked for them. For those who don't know the Jefferson is the $2 bill. They are great during Christmas time, small anniversaries and even birthdays. These bills are rarely saying that's why they make such great gifts! Now I have to go through the trouble of finding a location that has them, or go to another bank and find out if they carry them.

• K

  Kirby Thornton
  1

  Very poor customer service. The employees consistently give different and wrong advice every time. They clearly have no clue what they are doing and simply make it up as they go along. Rhonda, Ebony and Janetha are completely incompetent. In trying to handle the affairs for family members, they have constantly made mistakes and have shown no desire to either acknowledge it nor correct the issue. Sadly this is very disappointing as my family has used First Tennessee for years.

  Response from the owner

  Hi Kirby, this isn’t the experience we want for our customers. We apologize for any difficulty caused. We appreciate your feedback and would like to get additional information. Please contact us at 1-800-382-5465; we’ll be glad to speak with you. ^SW

• C

  Cody Chittenden
  1

  The drive through lane on a Wednesday morning at 11am is ridiculous. The line of cars was short but yet here I sit for 45min waiting with only one car in front of me. Not sure what is going on but I won't be back to this branch of the bank and wouldn't recommend it to anyone.

  Response from the owner

  Hi Cody, this is not the type of experience that we want for our customers! It definitely sounds like the wait was way too long. Would you mind giving us a call with more details? We would love to hear your feedback and learn how we can do a better job. Please give us a call at 1-800-382-5465. Thank you for being a loyal customer! ^JB