First Horizon Bank Thompson Ln, Nashville

First Horizon Bank Reviews

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  M R
  1

  Stay away Color based discrimination Discriminated me on the basis of color Bank associates asked me if I really have an account inspite of me providing an ID and ac number . I took out my debit card to shut their mouth. They simply said systems are down while serving other customers through drive-through window

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  Caden Lackey
  1

  This place absolutely doesn’t even deserve a one star customer service is 0/10 I think some kids coordinate that place better just left there they only have line open not to mention there’s three cars in line and on top of that the atm is not even working sat there for 30 mins before next car moved up employees always rude communication skills just as bad place might as well just be ran out of business very very poorly owned and operated

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  Angel Coleman
  1

  They have been taking my money due to machine technicalities.I’ve been having issues with this bank.Today is the second time,I have deposited well over 1k and I count it t several times and put in a deposit slip with it.I’m told I’m several hundred short.I’d understand if I was a couple dollars short,but several hundreds???? First time this happened,I was told,thier machines never lie.I said maybe it was the in between process,from the drive through to the machine. Second time was today,and it was several hundreds off.I asked for my cash back and went in .It was the amount I had put in there. The lady apologized perfusely and said our machines have been off lately with the numbers but you should try our ATMs. First of all How may hundreds of dollars has this branch taken from me. I don’t feel comfortable banking here. Please be aware of what’s going on.Think twice before banking here.It might not be the bank for you.

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  paul dodds
  1

  Worst bank ive ever had the displeasure of having to do business with. Hours are a joke, hardly any ATM service, the ATM at this location almost ALWAYS broken. We'd be better off trading with frogskins!!

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  Austin King
  1

  Worst First horizon branch. I had a dispute on why I couldn't cash check. They kept telling me different rules on why I couldn't cash check. I took it to another branch and check was cashed without problems. Do not go to thompson lane branch.

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  Andrew Goodwyn
  4

  The app isn't very good, but I hear they recently hired the guy from USAA and they have the best mobile app ever for a bank. Hopefully they will step up their mobile app game since it's 2020. The staff is super friendly and always so helpful. Really my only gripe is the mobile app, but I use First Horizon for business, so I almost never look at my bank on the app, pretty much always on my computer.

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  Kian Sardashti
  5

  Best Bank EVER! Me and my family have been banking here for a decade and every transaction is met with the best customer service , definitely soars past the competition in the area (B.O.A, suntrust, etc..) Mr. Grimes and the bank teller ladies have always been very nice and always try to get me out of there as fast and courteous as possible. Recommend them to my friends and family all the time.

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  James Ho
  1

  The employees at the bank have right open the cusomers file without any reason? The employee Grimes Baird at Thompson LN did. He told me he looked at my accounts twice this week. I asked him why but he refused to answer. Rediculous!

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  Marco Juarez
  5

  Have been with them for about a year. I have no complaints about them usually when the tellers are busy the bankers help out make deposits to get everyone on their way. Thats something I dont see at other banks which is something they need to do. I previously banked with Bank of America that is next door to them but waiting in line for more than 30 minutes for a deposit was ridiculous also charging me fees left and right.

  Response from the owner

  Hi Marco, thank you for the positive rating regarding our Thompson Lane financial center. We'll be sure to pass along your kind words to the financial center, and if you ever have any questions about your accounts, we're only a Tweet, Facebook Message or Phone Call away. ^AS

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  Melissa Lynn Bryan
  5

  First Tennessee staff are always friendly and helpful. They are very understanding and they listen to you when you tell them your issues with your financial issues. I recommend FIRST Tennessee Bank to anyone that is looking a Bank to do financial business with