First Horizon Bank W Main St, Lebanon

First Horizon Bank Reviews

• T

  Troy Capps
  1

  Lacks basic service skills , customer service doesn’t Excess here !! When someone calls and asks to talk to a branch manager then a branch manager should call period. I have had dealings with multiple branches with first horizon and hands down this branch needs a over haul , I hope someone higher up reads these reviews and takes them Serious. I normally bank in mt juliet and they are 100% different, had a problem not long ago and they handled it with class , hate that a different branch would be so different. I only went to this one because I had a local class there so when lunch came I ran over to make a deposit, what a nightmare!! Got to look for a different bank after over a decade of doing business with them ! One location with poor Abilities to handle customer service can make a customer rethink there banking ( I was under the impression with todays Technology that they would be able to track money down Easley, most banks can today !!! I mean there is a camera everywhere right !! She refused to agree and to Assist in this matter. If this is a fact , then I would really look for a different bank ! Ps don’t use the excuse I was in a meeting all day, that’s why I can’t help customers, I feel for you but I’m the one at risk loosing money for a mistake that your branch made ! Customer should never be made to feel like they are not important )

• C

  Carole Pulliam
  1

  The bank itself deserves more than one star, however if you use the ATM a lot this is not the bank for you! I honestly don't usually have to withdraw cash very often, but it is my experience that the ATM is down 50% of the time. Literally, 2 of the last 4 times I tried....

• J

  Jason Bean
  3

  I haven't been overwhelmed by the services of this bank compared to others I have experience. It seems they take significantly longer to process any kind of mobile transaction than other banks I use. Glad they were open on Saturday today though.

• A

  Adrianna Currier
  1

  If I could give rate this bank with no stars I would. I have had them for quite some time and they seem to be getting worse. Will definitely be switching banks as soon as I can

  Response from the owner

  Adrianna, we don't want you to feel that way! We would love to discuss your feedback with you. We want to hear what you have to say. Please give us a call at 1-800-382-5465. Give us a chance to make things right. ^JB

• S

  Sarah Barrett
  5

  we bank here for work and they have a great staff! have never had any issues. great people and great place to bank

  Response from the owner

  Hi Sarah! Thank you for the feedback and thank you for being a loyal customer! We love to hear what our customers have to say. Please don't ever hesitate to contact us should you need assistance.^JB

• G

  Garland Barnes
  5

  they alway nice an helpful in this new age mess .

  Response from the owner

  Hi Garland, thank you for your feedback. We’ll be sure to pass along your comments to the West Main Street location. Thank you for being a loyal customer. ^SW

• K

  Kenton Henderson
  5

  Staff is always friendly and helpful.