First Financial Credit Union - San Mateo San Mateo Blvd, Albuquerque

First Financial Credit Union - San Mateo Reviews

• S

  Siobhan Canney
  5

  Oh my goodness, I Love this bank!! From the minute I walked in,Jasmine greeted me and helped me immediately!! She went out of her way to fix my issues! I then moved to the teller line where Cheyenne was friendly, knowledgeable and super helpful!! What a FANTASTIC STAFF!

  Response from the owner

  Thank you, Siobhan! We appreciate the great review!

• A

  Anthony Jones
  5

  Felt welcomed the second I walked into the door! Manager greeted and introduced themselves which was very appreciate- great customer service and best interest rates found in the state 😁

  Response from the owner

  Thank you, Anthony! We appreciate your kind words and happy that you had a great experience. Please let us know how we can be of service. 😊

• R

  Ryan Rocha
  4

  Employees are great. The only issue is that the San Mateo branch does not do shared branching anymore. This is one of the reasons that I joined First Financial

  Response from the owner

  Thank you, Ryan for your feedback. We offer it at our Juan Tabo, Academy, Rio Rancho, and South Valley branches. It's not gone, just only offered at certain locations 😁. Thank you!

• M

  Montana Miller
  5

  Eric was amazing, was fast and helped me get in and out. He knew what he was doing, and I love the country music playing in the background

  Response from the owner

  Thank you, Montana! We appreciate you taking the time to let us know!

• K

  K.D. Montoya
  1

  I had to deposit money into my children's Kirby accounts so I utilized the counter in the lobby. Upon entering the establishment, the person sitting at the entrance on the 29th of October, did not greet me but she greeted everyone else after me. She also failed to say anything as I exited the establishment as she did everyone else leaving. Which brings up the next point that maybe she does not like certain races! Regardless, I am disappointed for the lack of customer service and performance the receptionist at the door conveyed to selective individuals enterting/leaving th establishment. You have been warned!

  Response from the owner

  Thank you for your feedback and we apologize for not meeting your needs. May we contact you to address and resolve your concerns? If yes, please message us your contact number and the best time we can reach you. Thank you

• J

  Jayson Garcia
  5

  We recently had to sign on 2 more people to a family account. Deisy, Vincent and Kristin were helpful and professional during the process of getting all the required signatures, and helping us cross our t's and dot our i's. Thank you.

  Response from the owner

  Thank you, Jayson! We appreciate you letting us know and especially appreciate your membership! Thank you!

• R

  Renee Zamora
  5

  John H helped me get a new debit card. He was super friendly and helpful. Great experience!!

  Response from the owner

  Yay! Thank you, Renee! We truly appreciate you taking the time to leave a review and let us know about John! We appreciate you!

• F

  Francisco Soto
  1

  This place is always closing without notice for covid reasons. Even when restrictions are not strict and other First Financial locations are open. Employees have told me they were understaffed. I had to wait 30 minuets in the drive through in January 2021. I had to make an appointment to access my safety deposit box and the teller told me in a rude manner "I better make sure I get what I need" .

  Response from the owner

  Francisco, thank you for taking the time to tell us about your experience. We’re very sorry your visit with us fell short of expectations. We appreciate your patience with us as First Financial continues to adapt to all COVID-19 related changes. We’d like to use your feedback to improve our experience, so we can continue to serve our customers with the best possible service. If you have any additional concerns, please reach out to us on (505) 766-5600 so we can provide a solution for you.

• N

  Nionadd
  5

  My experience with First Financial credit union is second to none. They have a friendly staff and great management. The facility looks great, every time I'm at the drive up they get me in and out fast so I don't have to wait. I have my house payment, car loans and credit cards through this credit union. Their online banking is easy and not complicated I see myself being a career member. Keep it up First Financial!!

• P

  Phillip Devargas jr
  1

  This review is for this credit union in general not just this branch. This place has policies that make no sense for the consumer and are so sketchy it would make Wells Fargo proud. Not to mention that everyone I talk to has a different take on the same policy, you need this oh not that but this oh wait who told you that you actually need this. It’s comical. The upper management won’t talk to the little guy they are much too important there

  Response from the owner

  Hi Phillip, thank you for your review. We apologize that your experience with us did not meet your expectations. It is never our intention to mislead and our team strives to deliver a great experience for all of our members. Please contact us with any further comments or suggestions.