First Financial Credit Union - Las Cruces E University Ave Ste Q, Las Cruces

First Financial Credit Union - Las Cruces Reviews

• B

  Brittney Manquero
  5

  The staff is amazing here! They told us everything we needed to know and they are truly looking to help YOU out. Always have great deals and they have great benefits for becoming a new member. 10/10 recommend 🙌🏽

  Response from the owner

  Thank you, Brittney! We appreciate your kind words! Please let us know if we can help anytime!

• J

  Jesus Padilla
  5

  Pretty pleased with Ruth’s customer service. Meeting all the needs and multitasking between myself and other customers is what quality customer service is about. Kudos to her!

• W

  Williamthegreat87
  5

  Recently moved from Albuquerque to las cruces transitioning all my information was super easy, Lili is amazing and is extremely quick and knowledgeable. Love this branch.

  Response from the owner

  Thank you so much for the kind words! We are so glad that we are able to serve you in the Las Cruces! Lili is amazing. Thank you again and please let us know what we can do to help!

• R

  Rashaan Pacheco
  1

  I came into this branch to open an account and was quickly spoken to by Cindy, the store manager. I thought I'd be getting a warm welcome, but instead she tells me there is no need to wear a mask because of the governor's ease on masks. When I tell her I'd prefer to keep mine on, she laughs at me with a snide and condescending tone and turns to her desk to ignore me. I stood there shocked and staring at her because I immediately start getting upset from not processing what just happened. After I speak with the Teller about what I want to do, she has me sit in the lobby. Cindy then decided to come out and tell me the same thing she just told me earlier as if I hadn't heard her the first time. She says there's no need to wear a mask and that, in fact, the bank requires that masks are not worn. I get so annoyed with this lady because she is treating me like I'm NOT wearing a mask in a global pandemic. I have 2 autoimmune diseases and double mask when I go out because I can still get severely sick from other people. This lady somehow is the manager of an institution and speaking on behalf of the bank made me so upset because I was doing the right thing but she continued to harass me about it as if I was doing something immoral. I wanted to leave this branch as quickly as I could. I only opened this account out of convenience for someone else, I don't need to have it open. Cindy made it very clear that public health is not a priority.

  Response from the owner

  Thank you, Rashaan for contacting us. We apologize for the experience you had in our branch. Please message us your contact number so we may talk to you about this. Thank you

• T

  ThatVatoNuevo
  5

  As soon as I stepped through the door I was greeted by my name even with the mask on and a new appearance Ruth remembered who I am , and Dave answered all the questions I had plus + taught me how to use the mobile banking app on my iPhone! Which is very convenient . I appreciate all of the assistance and knowledge deposited into my memory bank . This really is the best place to handle my money and business affairs. Much love fam .

  Response from the owner

  Yay! That is awesome! We truly appreciate you sharing with us! Thank you.

• B

  Bob McDonald
  5

  What a great group of people! We needed notary services on October 6, 2021. We are buying a home in Mississippi and had to have our closing documents signed/notarized by end of day and overnighted. The manager and bank staff were friendly, courteous and professional. With their assistance we were able to get this completed and overnighted via FEDEX. FEDEX man was awesome, too.

  Response from the owner

  Awesome! Thank you, Bob! Good luck with everything 😀

• J

  Jessica Clem
  5

  Very friendly staff! They definitely make you feel welcome. Helped me set up an account within minutes.

  Response from the owner

  Thank you, Jessica! We appreciate the kind words! :)

• R

  Rona Galica
  5

  This is a great bank. Excellent, customer focused, and above and beyond customer service.

  Response from the owner

  Thank you! We appreciate you so much! :)

• L

  Linda Schwartz
  5

  Great service! Friendly staff. We are very happy with 1st Financial. They made our relocation to Las Cruces much less stressful.

  Response from the owner

  Yay! Thank you, Linda. We appreciate you taking the time to leave a review.

• R

  Rob Aprato
  5

  Great service, friendly people who gave me a loan when no one else would even talk to me about a loan. I opened a new account and was given a loan on my used car after another credit union turned me down after banking with them for more than 6 months. Highly recommend this branch and this credit union as they went out of their way to work with me!