Pioneer Bank E University Ave, Las Cruces

Pioneer Bank Reviews

• J

  Jared Black
  1

  Lost count I've lost count on how many times I've been locked out of my funds for "fraud detection". There isn't any notification about it either you get to find out when you need groceries and they're closed. Well this time I'm just going to make a visit to close my account. Problem solved.

  Response from the owner

  Jared, thanks for taking the time to give us a good review! We appreciate you and are here for you. Thank you for choosing Pioneer Bank!

• D

  Dylan Aguirre
  1

  Never using the atm at this bank again. Tried depositing $45 in the atm and it literally took my money, said "out of service" and got my card stuck in the machine. I filled a atm dispute to get my money back and they told me the money i put in was never there. I am NOT happy about this.

  Response from the owner

  Our ATM was experiencing network connections last week. We apologize for the inconvenience. If you have questions, please give me a call at (575) 532-7550 Renaye Medina

• A

  Arkangel Kaida
  5

  I love this bank i have my personal and my business account i couldn’t ask anything better i try a few other banks and so far this is the best for all

• C

  Cynthia Madden
  1

  DO NOT USE ATM! I used ATM on University in Las Cruces. Requested $100, got $90! (2 - 20's & a 50!). Receipt said I received $100. I went to drive -thru and reported this and showed them my transaction and cash.. Guess what, they have no responsibility to me since I am not their customer! How is my bank supposed to know that I was was shorted. REPEAT -Don't trust their ATM machines. My bank statement shows I received 100 plus their recently increased use fee of $3.50. THE REAL POINT OF THIS REVIEW IS TO WARN CUSTOMERS THAT THE ATM IS NOT WORKING CORRECTLY. I have taken further steps to dispute the amount provided with my bank which can eat your bank for lunch..

  Response from the owner

  Unfortunately, Cynthia, because you are not a Pioneer customer it does need to be disputed with your own bank. I'm sorry we couldn't resolve this for you immediately. After you file your dispute and we balance on our side the difference should be credited to your account. I sincerely apologize for the inconvenience.

• M

  Mistri Apodaca
  1

  Every-time I come here I encounter a rude bank teller. They’re always snappy with me and just overall have an attitude. One of the times, I had a negative balance and when I went to deposit my check, they didn’t even let me know or make me aware of the balance (which they’re supposed to), so when I got my deposit slip back I was $130+ short. When I asked her why she didn’t tel me about the balance she got rude and started rolling her eyes at me. This time I went to deposit a check and waited 15 minutes in a line that wasn’t moving at all, and when I finally get to the front, I told the girl I’d just like to deposit my check, and she said okay, so I sent my ID, debit card, and check, then another girl came up and rudely said “are you depositing?” And I said yes, she then says “k, there was a deposit slip in there so next time fill that out.” I said “okay I’ve never been told to fill one out, so I didn’t know” and she walked away. Take your money elsewhere, they’re rude here and the atm rarely works. I was referred here and I liked it at first, but I’m just over having to deal with the rude girls that work there, but you hear them being extra nice and flirting with the guys that go though the drive thru. It’s ridiculous. There’s no reason that customers should be treated this way every time they take their services somewhere.

  Response from the owner

  Mistri, I am sorry to hear of the service you received at our branch. Our customers deserve our full and friendly attention. Please give me a call to discuss your concerns (575) 532-7550 Renaye Medina

• L

  Lizzie Lucero
  5

  I like the bank but the line at the drive Thru take forever and the ATM sucks the screen never works

• L

  LuAnne Burke
  5

  I love Pioneer bank because everyone knows my name. They also help you and don't treat you like a corporate customer . If it wasn't for their care and for knowing me I would have been in a bad pickle when my wallet with ID was stolen. I also like the fact I am not charged a service fee each month like another bank that is very corporate and added that on after I had been a customer for over a decade. Pioneer puts people first and they even have had two awards in the past two years for providing a positive work environment for their employees. It's obvious. Very thankful for this bank.

  Response from the owner

  LuAnne, thank you for the wonderful five-star review. We sincerely appreciate your business and look forward to helping you with your financial needs in the future!

• E

  Edward Lopez
  1

  I had withdrawn money from a check that cleared 3 and half weeks later I get a letter saying my check didn't clear and I know it had cause I received a notice on my app and they want me to pay it

  Response from the owner

  Edward Lopez, we sincerely apologize you had issues with our products or service. Team Pioneer strives to provide our customers with the best and your comments will help us only improve. Please do not hesitate to reach out to us if you have any questions or comments. Elizabeth Harrigan 575-532-7550

• L

  Las Cruces, NM 411
  5

  I like this bank, but not the long wait at the drive thru. Some days are better than others. Overall, it’s a good bank with good customer service 😊

  Response from the owner

  Thanks for the 5-star review! We realize our lines have been a bit longer because our Roadrunner branch is under construction. We try to get everyone taken care of as quickly as possible and appreciate your patience. The branch should be done by the end of the year. We're glad your part of our Pioneer family!

• B

  Brenda Lara
  1

  Staff member deposited money into another's account. Had my card stolen in the past, they charged me for a new one. No other bank has ever done this. Their fee's are high but More basic services aren't even basic for standard bank services. You can't do anything online except check your statement. Everything has to be done inside a bank location. Inconvenient hours when you work 8am-5:00pm. You can't even make deposits at the ATM. Customer service on the phone has the same hours as their banks. Can't even call someone to correct issue from the staff depositing into WRONG ACCOUNT BECAUSE YOU CAN'T REACH ANYONE! Maybe instead of wasting fee money on cheap gifts for opening new accounts they should put that money back into customer service and proper training.

  Response from the owner

  Brenda, we are so sorry you experienced issues. Please contact our Retail Banking Manager and she will fix the problem right away. Have you tried our Online and Mobile Banking services? These allow you to not only check your balances, but you can also pay bills, transfer funds, even deposit checks! Our CardValet lets you control how your debit card is used and set up spending limits and alerts. We are sorry your had a bad experience, but know we are here to rectify the situation immediately.