First Federal Credit Control Chagrin Blvd, Beachwood

First Federal Credit Control Reviews

• d

  dannielle alexander
  1

  I agree with all the reviews. Customer service was horrible, I have collectors at my job and none of them are rude or unprofessional and they have collected over a million dollars in a year. I just paid a bill and in the same amount that I was called about. I thought it was a duplicate bill and all I asked for her was to mail it to me so I could review it and she would not. She was beyond rude and yelling on the phone and she hung up and said she would send it to collections. The worst service and call I have ever received. I did find out I owed the amount, I called back and paid it but I would not work with her. Also, had problems when calling back the receptionist would not let me get a word in before transferring me I had to like scream to get her not to just transfer me to the same women. This company is horrible, overall the supervisor was nice and professional but that is 1 out of 3 or 4 people I talked with.

• M

  Michelle Scarlett
  5

  Been working with First Federal for the last two years since I took over as office Manager. Their timely response to my questions have been great and they really explain in detail what the collections process is. Great Customer Service.

  Response from the owner

  Thank you for your review!

• C

  Cathy Blanchard
  5

  FFCC is unlike another collection agency we used with numerous complaints about strong arming our patients. We haven't received complaints about FFCC and they collected a majority of our outstanding monies owed to us. FFCC's staff are very pleasant to work with and are willing to go the extra mile to help the patient and us to get the balance paid and or resolved.

  Response from the owner

  Thank you for your review!

• t

  todd rosen
  5

  My small business has utilized First Federal Credit Control to collect on our unpaid balances. They are responsive to all requests and have doubled our overall results for collections. The access to accounts on their online portal allows us to run several reports so we always feel like we are in the loop and know what is going on with our accounts.

• A

  Andrea Santiago
  5

  We have been using FFCC for several years as our collections company. Always on the ball. Customer service is extremely good. Easy to get in touch with and get any information required very quickly.

  Response from the owner

  Thank you!

• J

  Jan Arnove
  5

  My company has dealt with First Federal for many years. I have found them to be thorough and ethical. They are polite, yet firm in dealing with our delinquent customers. Our relationship has been excellent.

  Response from the owner

  Thank you for your review!

• M

  Michael Glomski
  1

  Update: I was contacted by this place to ask to change my review to a positive one. so I guess you can't believe all the reviews in here. thisis another debt collecting agency that chooses to use illegal practices under Fdcpa. Do yourself a favor, don't pay them a dime just go talk to a lawyer.

• M

  Matthew Cox
  5

  I have worked with other companies and they don't hold a candle to FFCC. The customer service is what really makes them stand out. I would recommend them highly. I truly feel like they are my partner.

  Response from the owner

  Thank you for your review!

• K

  Karen Cannizzaro
  5

  I work in a health care facility and we have used FFCC for more years than I care to admit. Collecting accounts is not an easy thing to do, but the folks here handle people with respect, while at the same time getting results. From an administrative standpoint, they are easy to use and easy to communicate with.

  Response from the owner

  Thank you for your review!

• A

  Andy Lynch
  1

  Claimed I had a debt. Called the hospital and they said i had nothing in collections and to avoid dealing with them as it may be a scam. This is coming from the hospitals bill center.

  Response from the owner

  Hello Andy, Any call you would have received from FFCC would be due to an office placing this information with us. Its possible that the number you called was unable to locate your information. Please call us directly as we can help to verify what information was sent to us. Please contact Bill Evans at 800-486-5500.