First Fed Reviews
If you are going to use them for a loan I would BEWARE! There are so many better banks to work with. My car loan was sold to them from another lender and they put me on a coupon payment program. Meaning they never billed me but sent me a coupon book with 24 payment slips to mail in each month with my payment. I wasn’t a member of the credit union so I couldn’t use their online payment program. I always paid almost double payments each month for 24 months straight. On the 20th month they reported me late to the credit bureaus without ever letting me know that one of my payments wasn’t processed 10 months earlier and refused to remove it from credit report. They charged me huge penalties every month without ever letting me know That I was incurring them and never once did they call, write email or contact me. I found out from my credit monitoring service. They just let me incur the penalties each month and added more interest. I paid the loan off immediately when they refused to work with me on correcting the error and reversing the penalties.
First Federal is a great community bank with personable and knowledgeable staff.
worst costumer service ive ever recieved!! ever!!!!!Response from the owner
We regret any negative experience that may have occurred, and appreciate an opportunity to rectify any outstanding issue. Please call or email our Customer Contact Center at your convenience to discuss.(360)417.3204 / (800)800.1577 or [email protected] Thank you!
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