First Community Credit Union US, Florence

First Community Credit Union Reviews

• A

  Alyson Humphries
  5

  Kirsten always makes my trip there quick and easy. She's always patient and kind to me even when they get busy and is super helpful anytime I had any questions. Have banked with other banks before but this one is my favorite!

  Response from the owner

  Thank you for sharing, Alyson! We are thrilled to hear you enjoy the staff at our Florence branch.

• L

  Lois Harvey
  5

  We were hacked severely, having moved just moved to Newport we drove to Florence and Corey helped us so much. There were only two people working but they helped us so much by going above what we expected. They were wonderful so don’t let Corey get away.

  Response from the owner

  Thank you for sharing your experience! Our staff are here to help in any way they can, and we look forward to serving your banking needs every time!

• L

  Larry Popplewell
  1

  First day open account one of the young ladies working the counter was rude, more recently I deposited a fairly big personal check from another bank they told me there's a 5-day hold so I drove to Eugene to get the money that I needed that I couldn't get in Florence from first community and I was told the funds were released within 24 hours of me writing the check. It's since I just moved to the Florence area and I'm a relatively new customer they want me to wait the whole 5 days, they seem to have poor customer service. The highest interest First Community pays on savings accounts where you're not locked up for time is 1.% First Tech Federal Credit Union in Eugene pays 2.25% and you can access your money at any time. I deposited my check last Thursday and it's still going to be locked through Friday. So I drove to First Tech in Eugene got cash and i bought the vehicle I was trying to buy with no help from First Community which disappointed me greatly.

  Response from the owner

  Larry, Please accept our sincere apology. This is not the type of service we are committed to deliver. We’ve asked a manager to make contact with you by telephone to express our sincere apology. We are committed to offering the best loan rates and the lowest fees possible. This commitment has resulted in First Community operating on a significantly lower net interest margin and lower account related fees than similar financial institutions. We value your membership and hope to earn your trust in the future.

• A

  Austin Tryon
  5

  Have used a few other credit unions, and first community has been the best! Kirsten is always friendly and knowledgeable.

  Response from the owner

  Hi Austin! Thank you for taking the time to share your experience. We love hearing what our members have to say and are happy to hear you are pleased with our customer service! Thank you for your loyal membership!

• s

  scott diggler
  5

  Kind, courteous and polite staff, it's always a pleasure to walk in, especially when the popcorn is ready

  Response from the owner

  Hi Scott, Thank you for your positive review. It is our mission to deliver exceptional service to our members and we love hearing that is what you experienced.

• F

  Fred Foust
  5

  Friendly, helpful Staff and good rates.

• D

  Dewey Darold
  5

  Corey, FCCU Bank Manager at Florence Branch returned my call from earlier in the day. Even though they were short staffed on Friday, Cory reached out to me close to closing to answer my questions. What great customer service!

  Response from the owner

  Dewey, thank you for sharing your experience! We are so glad to hear that you received excellent customer service from our staff in Florence. Thanks for your loyal membership!