Banner Bank US, Florence

Banner Bank Reviews

• R

  Roxie Morganite
  1

  Teller A was very friendly , She asked teller B if the transaction I was asking for could be done, they said yes. Then Teller A went back and asked manager and manager said no because I don’t have an account. Poor business practice in general to turn away a customer that could potentially become a continual client. I’m sure I will get the typical response of “thanks for letting us know, we will let corporate know” schpeil……however Just do better. You never know if the person walking in off the streets has high amounts in an account at another bank and is looking for top notch customer service somewhere else. Not here at Banner Bank in Florence .

  Response from the owner

  Hi Roxie - I'm sorry to hear about your recent experience at the branch. I will share you comments with the branch so they can do better next time. Thank you.

• C

  Christina Kern
  5

  Such a lovely bank with great team members who are really about the good of our community and the people within it!! Everyone is very friendly, extremely helpful and incredibly knowledgeable! I love going inside and conversing with all the ladies, they are fun and so sweet! Banner Bank, you are rocking it!

• S

  Seréna Charmian
  1

  I was asking whether Banner Bank whether my out of state Debit card could be used in their bank's ATM. After holding for 8-10 minutes, I was told there was no teller's available to answer that question, and I should call back at another time, she didn't know. Okay, I just moved here recently, so that customer service is all I need to know whether I would open an account there. No, I won't.

  Response from the owner

  Sorry to hear about that experience - that certainly would be frustrating. I will share your comments with the branch, as that is certainly not the level of experience we strive to provide.

• g

  gottatrot1
  5

  This review is for Kari Summerall, Residential Loan Officer from Lake Oswego through Banner Bank. She handled our home mortgage application and processing for us. We think she should be promoted in the company. This is the kind of person you want running things. Her customer service was excellent, she was always available and responded quickly. We felt like we were her first priority and she answered every question, knew what she was talking about and made us feel comfortable. We would give her more than five stars if we could.

  Response from the owner

  Thanks so much for your review and kind words! We think Kari is pretty great, too, and will share your feedback with her. Most of all, thank you for trusting Banner with your home loan!

• S

  Sue Saubert
  5

  Banner Bank does a great job on our personal and business accounts. The personnel go to great lengths to be very helpful. I love having Banner Bank on our small town of Florence, Oregon.

  Response from the owner

  Thank you, Sue! That's so nice to hear. :)

• J

  Joshua Steffen
  1

  Worst bank ever! Wouldnt honor voucher after I moved - to open a new account..then closed my account without calling or emailing...horrible bank...many competitors close by...I would go to a different bank

  Response from the owner

  Hi Joshua - sorry to hear about your experience. We'll be sure to share your comments with bank management. Thank you.

• J

  Jo Beaudreaux
  5

  Best Bank! All the staff are delightful and VERY knowledgeable about their banking products. I love going into the bank!

• R

  Robert Mattson
  5

  Best bank I have had there up front and no scams.

  Response from the owner

  Thanks, Robert! We're so happy to get your feedback and will share it with the Florence team. :)

• R

  Reggie Knowlson
  5

  I have always been greeted friendly and quickly. With very good service when needed.

  Response from the owner

  Thanks for the kind words, Reggie!

• D

  David Richardson
  5

  The best staff ever, so friendly and happy to see me every time I go in

  Response from the owner

  Thanks, David! That's great feedback.