First Commerce Credit Union Summit Lake Dr, Tallahassee

First Commerce Credit Union Reviews

• W

  William
  1

  Id give this place a negative 5 if I could.. My dealership sent my loan to this place and 3 months later I have received nothing from them. I have to call to make a payment or open a checking account with them to pay online.. Service is horrible and not even a live person at the branch for tellers. I shouldn't have to beg a bank to take my money for crying out loud In response: Then why can you just send me the stuff needed in an email or mail like normal banks would? I’ve asked 3 times for it now.. it’s been almost 3 months!!

  Response from the owner

  Hello William. Thank you for the feedback. We are sorry you are running into trouble with paying the loan. We have several ways you can pay your loan listed here: https://www.firstcommercecu.org/learn/making-loan-payments/. If you have any additional questions or need assistance, you can reach out to us at your preferred method of contact here: https://www.firstcommercecu.org/about-us/contact-us/.

• A

  Angela Cundiff
  4

  I opened my account with First Commerce Credit Union five years ago and have been very pleased with my experience. On one occasion, I went in to pay my credit card bill and their computers were done. The teller processed my payment when the computers were back up and called me to let me know that he had taken care of it. I have found the staff to be friendly and helpful every time I have had an interaction with them.

• S

  Scott Flowers
  5

  Wow, I can't believe the couple of negative reviews? I wonder if those folks have ever banked elsewhere? FCCU has customer service that is WAY BETTER than other banks! They still have that hometown feel, they are quick and responsive, and easy to deal with. I've been a member for a few months now, and I recently got a mortgage loan there, and I have been extremely pleased with my interactions with each and every person at their branches and over the phone. HIghly recommend FCCU.

• M

  Melissa Williams
  5

  Left Regions bank due to their weird way of taking out funds from largest to smallest rather than when the purchase was made, which screwed us royally in the rear with fees. Went to First Commerce and opened my account with in minutes because I had went online and had everything already filled out. They were so helpful and don't try to scam you out of your money like Regions.

• N

  Nikki McMullen
  3

  I love the bank itself, but every time I need to call the bank to speak with someone it takes 7 minutes of an automated voice to actually get connected to someone. It's very frustrating and aggravating.

• V

  Vandy Kusmierz (luckygadgetgirl)
  5

  Be careful when parking at this bank, people tend to hit and run without any consideration. Otherwise, they provide great service.

• T

  Tara Ribaldo
  1

  Hasn't changed in 20 years. TERRIBLE!!!!! NEVER ANSWER THE PHONE! closing my account. NO STARS.

• H

  Hope Pye
  5

  Always a awesome experience,great customer service😆