Store Directory > Installment Loans Near Me > Massachusetts > Falmouth > First Citizens Federal CU
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Federal credit union

First Citizens Federal CU Main St, Falmouth

4
(2)
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Phone:

+1 800-642-7515

Website:

http://www.firstcitizens.org/

Address:

352 Main St, Falmouth, MA 02540, United States

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    First Citizens Federal CU Reviews

    4
    2 Reviews

    • K

      Kerri Ferro
      1

      I have been a member of this bank for about 20 years. I have always had a passbook savings account. Apparently on July 1,2020 THE BANK made a mistake. As told to me their computer read one of my checks wrong and dispersed $800.00. I DID NOT RECEIVE THE $800.00 however they went into my personal passbook savings account WITHOUT calling me (I have 2 different phone numbers) WITHOUT texting me, WITHOUT emailing me or ANY OTHER FORM OF CONTACTING me and stole $800.00 out of my account to make up for THEIR mistake. This transaction supposedly happened on July 1, 2020 yet they didn't steal the money from me until August 10, 2020. Because I was never notified I "discovered this" and I had to contact them! After almost a week of conversations over the phone I was told they'd deposit half of the money back ($400.00) and somehow I should be happy about it! So I'm now out $400.00 and the woman I was talking to said "she was done with the conversation" which led me to just hang up on her. I'm pretty sure they will never deposit the $400.00 as they've done nothing but lye. I will be closing my account today with either $800.00 or $400.00 missing. This bank steals from it's members to cover up it's own mistakes. The customer service was horrible. I will never return to such a deplorable bank and I regret the years I remained a loyal member.

      Response from the owner

      Thank you for your feedback and we apologize for the experience you received at the Falmouth branch. It is not a usual characteristic of our organization. We very much appreciate having loyal customers who give feedback in anyway and are grateful for you letting us know about your experience. We would like to have a further conversation with you regarding your experience, please contact us at [email protected] so we can schedule a time to talk.

    • S

      Stephen White
      4

      Good customer service with excellent accounts with better rates for veterans and first responders

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    FAQs

    • 1. How Can I Contact First Citizens Federal CU?

      You can reach out to them on the phone number +1 800-642-7515. You may also visit their website and submit your information.

    • 3. How Can I Get A Loan at First Citizens Federal CU?

      Simply submit your information on their website. If you feel like learning about other possible solutions, take a look at online installment loans provided through a reliable online broker.

    • 5. What Am I Supposed to Do if I Can't Repay My Loan?

      Contact the lender and come to an agreement in advance. You should know, however, if it"s a title loan, the vehicle will be kept by the lender when you default.

    • 2. What Is the Address of First Citizens Federal CU? How to Go to Its Store?

      The address of First Citizens Federal CU is 352 Main St, Falmouth, MA 02540, United States. Use an online map to guide yourself there.

    • 4. Is First Citizens Federal CU an Agency or a Lender?

      First Citizens Federal CU is a Federal credit union that provides loans of all kinds. Visit our website to learn about various types of loans including bad credit personal loans.

    • 6. Can I Get a Loan From First Citizens Federal CU With Bad Credit?

      Yes, you can. But carefully go through the offers as there can be unfavorable terms when it comes to bad credit loans.