First Citizens Bank 4th St, Mason City

First Citizens Bank Reviews

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  Carol Tinkey
  5

  I've banked with first Citizens since moving to town in 2005. They have been very professional and helpful, especially in helping me change my accounts around after my husband died 2 years ago. Most recently I opened a checking account for a non-profit organization, after another bank in town gave me the third degree just to change signers on an existing account, and after 3 weeks still wanted more information before they would approve it. You'd think we had a million dollars in the account instead of a thousand. Came to First Citizens and in no time had a new account set up.

  Response from the owner

  Thank you so much for your feedback, Carol. We appreciate each and every one of our customers and strive to provide a good experience! We are glad we could help you.

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  John Drew
  5

  We have dealt with this bank for 25 + years both personally and as a business. We like locally owned banks where if there is a problem it can be dealt with in house rather than having the decisions made offsite. First Citizens has always treated us honestly and well both in the bank and the trust department.

  Response from the owner

  Thanks for your feedback. We appreciate all of our customers and strive to provide the best service!

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  Chris' Kettle Corn
  5

  I get treated the same no matter if its a teller or the VP of lending. I feel at home with everyone there. I walk in and I am greeted by my first name each time. Jessica, in drive thru, is a great representation of this home town feel. If I could bottle up her enthusiasm, and sell it, I would never go broke.

  Response from the owner

  Thanks for your feedback, Chris! We are thankful for each and every one of our customers! We appreciate Jessica & her enthusiasm also!

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  Douglas Summerfield
  5

  Amazing service! Very personal, approachable, and responsive. Kevin Sullivan and his team were instrumental in helping us set up our business. Thank you!!!

  Response from the owner

  Thanks for your review, Douglas! We appreciate your feedback and we are happy to provide service to you and your business.

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  Denny Hook
  5

  Best bank in Mason City. Great customer service! Very friendly and knowledgeable staff.

  Response from the owner

  Thanks for your review, Denny! We appreciate your feedback.

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  Jared Gardner
  1

  Absolutly the worst customer service experience in my life at the baby branch downtown. Front of house secruitary needs to be removed. Shes the single reason why ive choosen not to do my banking here. I dont work here, it is YOUR JOB! To call and confirm the funds to realease a hold. But you never took it upon yourself to call. PURE LAZINESS! Unacceptable! I hope you find a different career becausr you have zero passion for banking and customer service! DONT BANK HERE

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  joleen fleming
  5

  Such a friendly local bank in North Iowa and Mora Minnesota. Main office of First Citizens Bank in Mason City Iowa is very convenient for me. Community bank at it's best, always giving back to communities. If you need a real estate home loan, ag or commercial loan or checking account with great benefits this is the bank for you! Great employees, awesome community give back and excellent products and services. Top notch! Highly recommend.

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  Lillie Huhndorf
  5

  First Citizens Bank is a great local bank. Their customer service is wonderful and their home loan rates are great!

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  Josh Cassady
  5

  I can be a pain to deal with at times. The staff here kept their cool when I yelled at them about my home loan even though it ended up being a screw up on my end. They helped me fix a few issues with my loan, and have helped when my insurance tried pulling a fast one on me when swapping policies. Over all very friendly and helpful staff.

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  Natalie Ann
  2

  Friendly service inside, but needs correction online. The bank is open Saturdays from 9am-12pm website says, so I drove all the way there & nobody was working inside the building or drive thru. Hours were posted in the drive thru window & its Saturday morning now. Very disappointing. I needed access to my checking account for a very serious matter & the atm was out of service also. Not happy this time.