Fifth Third Bank & ATM E Napier Ave, Benton Harbor

Fifth Third Bank & ATM Reviews

• C

  Charlene Flowers
  5

  I usually go and get quick service

• C

  Chris Wertanen
  1

  The slowest fifth third drive through on the planet! Never fails. Drive to St Joe location it will be quicker for you. It’s CRAZY solw! I have tried this branch four times over the last year, same result. The employees do a good job once they get to you so I assume it is an under scheduling issue.

• O

  Oliver Bjorn Kavanaugh
  1

  Fifth Third bank is absolutely tragic. I have been banking with them for 10 years or more. Aside from the tellers being polite I don’t have a good thing to say about this bank. I will say don’t bank with them. They are awful. So I work for a business that pays me daily. Maybe 3 to five times a week. So I deposit checks in the atm from the same business a few times a week and I have for months and months. Usually this sort of consistent check depositing from the same business leads to the bank directly depositing the money into your account and it being available. Not with 5/3. It’s Sunday night I deposited a check Friday night and two more tonight. They have cleared a portion of one check. No part of the other two. It’s just amazing. This bank gives me the impression that it not only does not have any faith in me but none in the company that I work for. Why I don’t close this account and move on to a different bank is beyond me. But I will say to anyone looking for a new bank. Steer clear of this place. They’re banking practices are unethical, I try not to speak to anyone directly because it leads to frustration, the only time I actually talk to someone aside from a teller is when I am beet red with anger. I signed up for over draft protection and one week later I got two overdraft charges. I have a saving account that I can only put money into. There is no way to access the funds. I have banked with other banks in the past and when something happens and there may be an overdraft the protection transfers the money from your saving to checking to cover the insufficiency. This is not how 5/3 works. My savings account was not touched and they just tacked of some overdraft charges. Thanks. The way you protect me and my money 5/3rd is unique. I work in customer service and I do things a little different. I would love to talk to someone, but I just cannot get someone to address my concerns that does lead me to being confused, feeling like I am to blame for their incompetence, and absolutely frustrated. So I just communicate via the computer or my phone.

  Response from the owner

  We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.

• M

  Maria
  2

  Not a long line inside, but it was interesting to over hear one of the tellers talk about how irritated she was and all her other life problems...

  Response from the owner

  Maria, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• E

  Evelyn
  4

  Drive thru is usually very slow. Not one of the better 5th-3rd.

  Response from the owner

  Hi Evelyn, We're sorry for the inconvenience, but we appreciate you taking the time to provide feedback. Please know that we do offer online and mobile banking services, which help many of our customers complete basic banking tasks like checking balances, transferring funds, and making check deposits without having to visit a branch. If there is anything we can do to assist you in setting these up, please call our team at 877-833-9973. We appreciate your business!

• J

  Jaymmie Taylor
  1

  0/10 would not recommend. The service is terrible!

  Response from the owner

  Jaymmie- Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.