Fifth Third Bank & ATM S Combee Rd, Lakeland

Fifth Third Bank & ATM Reviews

• P

  Porcelain Doll
  1

  If I could give less stars I would horrible customer service I would not recommend!!

  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.

• B

  Barbara Schossau
  1

  Don't trust them go some were else had my account comprised 3 different times $250.00 then $250.00 again ,Then the 3 Time $18,00.00 the money was wired out. I called Cincinnati Ohio and got It straighten out .Got my Money back in my account. We where watching are account and caught it before it was to late.

  Response from the owner

  Barbra, Thank you for making us aware of this situation. We'd like to see what we can do to help you. Please call us at (877) 833-9973 so we can discuss.

• B

  Brittany Nicole
  1

  Really disappointed with the service I received today. I had a set plan when I walked in the door and an absolute headache when I walked out. I had to deal with this lady who had wayyyy too short of a temper to be anywhere near the customer service industry.. I'm a calm individual, even though this was frustrating I maintained composure and did my best not to take out my frustration on this woman. I came in to get the gears turning on the process for getting a loan released today, which she swore could not be done even though I told her I spoke to more than one other fifth third agent who said otherwise.. She said 7 days no less, and that they wouldn't even acknowledge it. Welp, called the hotline as soon as I left and the Fifth Third Agent from the customer service line confirmed that the lady indeed had no idea what she was talking about and that the lady didn't even handle my request properly at all. I wasted an entire hour watching her not send this email she said she was sending to the regional director and seemingly taking pleasure in destroying a whole month's worth of financial planning on my end. And telling me there was absolutely nothing she could do, and acting like I'm the idiot who didn't know better even though I've literally planned this out for weeks. While literally every other Fifth Third employee I've talked to before and since then said they could get it released WITHIN the next 3 days IF NOT BY TONIGHT. THANKS.

• h

  heriberto ortiz
  1

  Something strange is happening. My son and others coworker's went to get there money since today is ther pay day and all there money is gone and there accounts are negative. Nobody has an answer on the branch and they kick them out of the bank. Can somebody investigate what is going on.

• L

  Lexy Farmer
  1

  Rude and arrogent staff.... Dont bank here!!! Saturdays are the worst... they litterally have 1 teller working both the drive thru and the walk up desk... they have no respect for their customers and try there hardest to avoid u at all costs!!! I repeat do not open an account here!!!

  Response from the owner

  Lexy, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• V

  VERONICA PEREZ
  5

  Amazing customer service Lowrence helped my daughter with 1st time acct. she was so happy

  Response from the owner

  We are so happy to hear these positive customer experiences! Thank you for your business, Veronica.

• E

  Eric Ziccardi
  5

  Awesome place employee are very helpful

• M

  Melanie King
  5

  Love the bank just need more closer to wher I live at

• H

  Hanny Rodríguez
  5

  Very good attention. Explanation and speed

  Response from the owner

  💙 💚 👍