Fifth Third Bank & ATM Main St, Evanston

Fifth Third Bank & ATM Reviews

• M

  Marius Manita
  5

  This branch improved a lot since the new Branch Manager Jamie P, she is very professional, she helped me with a new business account and to apply for the Paycheck Protection Plan. Her fast responses and guidelines was the key to obtain the loan very fast. The new branch personals are very knowledgeable and friendly. Thank you

• D

  Dreux Martinez
  1

  I would say I’m surprised given the current social and political climate; however, I am not!! This bank demonstrated racial bias and discriminatory practices. I’ve banked with them for over a year now and generally have had no big issues. Unfortunately when I made a sizeable withdrawal from my account ( For which of course I have to provide private credentials) they called corporate investigations on me and told them that they suspected FRAUDULENT ACTIVITY. The deposits in question weren’t personal checks nor where they ATM deposits. They were electronic transfers from the federal government. My account was frozen, pulled into the negative -$500,000 and my mobile app log in credentials were made “invalid”. After dealing with countless customer service reps who also would not provide me any answers and watching my small business suffer for several more days I refuse to let this go! It is this type of micro-aggression behavior that allows these bias practices to go on. It should be dismantled!

  Response from the owner

  We're sorry to hear that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• S

  Sharon Hammel
  5

  Fleville Giroux is a customer service superstar. I stopped in the Main Street branch last week to open a free checking account. Mr. Giroux took me every step of the way to setting up my account at the bank, online and downloading the app to my phone. He is courteous, knowledgeable and patient. I highly recommend his service to everyone.

  Response from the owner

  Sharon! This is great, thanks so much for sharing! We value your feedback.

• C

  Chris Foreman
  1

  STAY AWAY. PREDATORY. Our local non-profit preschool (over 50 years in operations) banked here for years but when they closed down the only ATM near our school, and with only 1 branch in Evanston, we had to change banks. After moving most of our money, we kept the account open to have access to historical reports for audit purposes. One of our software subscriptions was unknowingly auto-paid from this account which caused a $75 overdraft. We were hit with a $37.00 over draft fee and then an $8 PER DAY overdraft fine. We were not notified about the overdraft and it went for several weeks. When someone finally noticed the charges, we immediately went to the bank to pay off the overdraft amount and close the account for good. We paid the principle amount overdrafted and requested consideration to eliminate the extreme fees that now exceeded the initial amount. They removed the initial fee and only 2 DAYS of fines, thus leaving nearly $75 we still needed to pay. They said if we don't pay, it will be sent to collections and they will prevent us from opening other accounts even in other banks. I spoke with branch manager several times and she said "There's nothing I can do". We do not have the budget to afford these unexpected fines, and it is unreal that after we paid the overdrafted principle balance, they insist on enforcing their fines. Its predatory and shameful. DO NOT BANK HERE.

  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• A

  Alex Torosin
  5

  During my visit to Fifth Third Bank Financial Center Manager Ms. Jamie Patrasso has demonstrated great professionalism and outstanding customer service. I highly recommend Main Street Branch of Fifth Third Bank in Evanston IL to everyone.

  Response from the owner

  That's amazing! Thanks so much for the compliment!

• O

  Omar Ansari
  1

  Unethical and no professionalism. Visited this branch to open my daughter's checking account. Literally waited for 40 minutes with no greeting or service provided. Left with nothing. BAD customer service!!!

  Response from the owner

  Omar, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• E

  Evelyn Levin
  1

  One teller. Long lines. When I asked if there was another rep that can help, was told I need to be a little more patient. Canceling my accounts and going somewhere else.

  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please give us a call at 877-833-9973 so we can assist you.

• H

  HC BA
  1

  This is the worst bank I have ever worked with. The branch manager is unprofessional and rude. Repeatedly, he gave me false information about my loan and my car title.

• R

  RJ Madison
  1

  Snooty bank operators. I had to use their change machine and they scoffed at me.

  Response from the owner

  RJ - We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• A

  A local presence
  5

  Quite a nice branch. Friendly and accommodating.

  Response from the owner

  We're glad you think so. If you need anything, feel free to reach out to our social media team directly at 877-833-9973.