Fifth Third Bank & ATM Old Hickory Blvd, Hermitage

Fifth Third Bank & ATM Reviews

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  brenda mcintyre
  1

  All I can say is, don't do business with this bank! I have spent the past 6 months trying to get away from them. They keep charging a service fee to an account that I have requested to be closed. Of course this puts the account into overdraft and I'm now getting threatening letters. I have spoken to the branch manager who assured me that the account had been transitioned to a no-fee account. Three days later another fee was charged resulting in another overdraft. They are going to ruin my credit over this!

  Response from the owner

  Hi Brenda - We'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with us directly.

• S

  Shevon Kelley
  1

  I have been with this bank for many many years. Back in October I went into a Branch in hermitage tn and applied for the Early Access. At the time I was going through a very rough patch and I needed extra money. I applied for the Early Access and was approved for 1,000 credit limit. Everything was good until January after I paid back the early access, as I always do, only to find out that I didn't have access to it anymore because I had use my max limit 3 months consecutively and had been put on probation, well that's not the worse part. I wrote a check for my rent thinking that I would have the money available, we'll my rent check was sent back(bounced) and I don't know what I am going to do because the bank didn't not inform that after 3 consecutively months , nor did they give me any of the paperwork with the fine print in writing. I called the branch manager and he really could care less about me loosing home. Very upset and disappointed with 5/3 bank cause they caused all this and now they can't help me.

  Response from the owner

  Shevon, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• B

  Bobby Melder
  1

  Horrible people to deal with. No wonder the common thought is to avoid Fifth Third bank if at all possible.

  Response from the owner

  Bobby- We're sorry that you had a negative experience. Can we help? Feel free to call our social media team at 877-833-9973. Your business is important to us.

• A

  Alannah Arnold
  1

  We have had several below average experiences at this branch that, due to the tellers, have caused inexcusable troubles despite our good credit history. 1. About a year ago my husband went to pay off his credit card. The teller somehow transferred this money to MY credit card- an account completely not attached to his. This caused a very rude creditor to call my husband about "not paying bills". It took multiple calls and many hours to get this sorted out when it was no fault of ours. 2. I went in to pay off my car loan completely on Oct. 31 2015. The teller said that because I had an automatic draft coming out on Nov. 1 (a weekend) he couldn't cancel it, so to pay off everything except for that last payment. This would then be "automatically taken out" and I would receive the car title in a few weeks. It never came. Because I had paid that day the bank didn't withdraw the last payment, meaning it wasn't yet completely paid off despite me asking to do so. He had left just enough in my account for the last payment, EXCEPT that the bank took out some without cause (this would have lead my account to overdraft had I not kept an eye on it)- This leads to #3 3. When we first signed up with this bank they gave us free ID Fraud protection due to my husband's workplace. About a year in we realized they were charging us for it, and they returned the money to us when WE addressed it at another branch. After figuring out the debacle in #2, I saw that they have continued to charge us for this service for the past two years (perhaps further, these were all the records I could find). Although I have mentioned this previous incorrect charge to several of the tellers at this location, all have failed to notify us that it was STILL charging and thus causing bank to made the same mistake twice, as well as owing us money. 4. I asked to make a formal complaint about this branch due to the prior occurrences on the phone, they told me to speak with the manager at the branch. When I asked at the branch on 12/23 I was told that the manager wasn't available and the teller would "email him". The teller I spoke with failed to take any notes or information from me, just simply listened and said he was "sorry" it all happened. I highly doubt this email actually happened and have no record of it. Additionally, we use another bank as our main bank- Fifth Thirds has refused to find any way to withdraw an automatic payment for my car loan from any other bank. They will only do it from their own checking accounts, which at this point we do not trust. We have removed all our finances from this bank, I strongly suggest you do the same. They seem to create problems to gain income for themselves and harm their customers financially. Glad we caught their multitude of mistakes before it damaged our credit permanently.

• J

  Jerry Rutledge (KeeperOfTi.me)
  2

  I love Fifth Third Bank, but everytime I go to this location recently, the new bank manager lady is extremely rude everytime. This has really killed my experience with the bank all together. I'm about to the point of leaving Fifth Third for a credit union just so I don't have to deal with the rudeness at this location alone. She always rushes people out as well. I'm just over it.

• T

  Thomas Shanklin
  5

  Big thanks to Dani (apologies if I am misspelling her name) for helping my wife and I clear up a clerical error (that we made) in less than 2 minutes. It made our day, and was a smooth transaction compared to previous banking experiences at other banks. Thanks so much!

• K

  Keith Raleigh
  1

  AWEFUL customer service from 2 different women. I will never get an account with this location. And I will never step foot inside ever again. Send your employees to train at Chik Fila to learn how to talk to people !

  Response from the owner

  Key Keith, Thank you for letting us know. We're sorry for the inconvenience. Please call 877-833-9973 for immediate assistance.

• T

  The Cap superhero
  1

  They deleted my old posts, but listen to me. They are the worst bank ever. If you want to be treated terrible, this is the place to be. Same old style different day.

  Response from the owner

  Hi there, thanks for letting us know. We're always looking for ways to improve our customer experience, and we'll be sure to share your feedback with the appropriate team.

• k

  kirtika anbalakan
  1

  Poor customer service. We were told incorrect information at the first place regarding our bonus for opening a checking account . On top of that the email communication was misleading and when questioned all I got was a inconsistent reply !! Beware of opening an account with this bank and I do not recommend this !!

  Response from the owner

  Hi Kirtika - We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• M

  Madison Newby
  1

  Wanna be treated like trash :) just join this bank

  Response from the owner

  Madison- We're sorry that you had a negative experience. Can we help? Feel free to call our social media team at 877-833-9973. Your business is important to us.