Fifth Third Bank & ATM Preston Hwy, Louisville

Fifth Third Bank & ATM Reviews

• M

  Mark Smith
  1

  Had to give one star in order to post review. SHOULD BE ZERO. Don't open an account with 5/3. The first time you deposit funds, they place a hold on it for 2 weeks and you can pay your bills. They assume you are committing check fraud. This gives an impression that they don't trust their customers. You are unable to withdraw your funds but they can invest your money. I work with multiple banks on a personal & professional level and never had a bank do this. Terrible customer service.

  Response from the owner

  Hi Mark. I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks.

• H

  Hailey Pero
  1

  Mary Benford does not do her job contacted them about refinancing and a shorter term loan. I’ve had a shared account at 5/3 for close to 20 years and this is your customer service. It’s been over a month now that’s just not acceptable.

  Response from the owner

  Hi Hailey, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• S

  SADUJ EGAVAS
  1

  Rude as hell lady with glasses, I didn't understand something about my account and was explaining what I understood and got interrupted and as any normal human would I raised my voice a little to finish and I got a attitude from her than a guy walks up and starts giving me a attitude as well, and told me I could just go get an account elsewhere. I'm a vet and have trouble understanding sometimes and I get treated like this from a bank? Really. Ya I chose wrong band and got it corrected by going to stockyard band and I'm treated welcome and lime family there and when I go in am always greeted by my name and told thank you for my service I gave

  Response from the owner

  Hey Saduj, We're sorry to hear of this inconvenience. Can you please call us at (877) 833-9973 so we can assist? Thanks.

• S

  Sam Lee
  1

  I called this location and spoke to an incredibly rude insensitive person about my account. I explained a legitimate bank error. All she did was talk over me and cut me off and raise her voice with me. I’m an Autistic male who was just trying to get helped because I’m struggling financially and rather then trying to truly hear what I’m saying she decided to treat me in a very abusive and mean manner. I am getting very sick and tired of companies treating Autistic people so poorly.

  Response from the owner

  Hey Sam, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• w

  wahlen Kanyandekwe
  1

  If there was a way to leave negative stars I would! Honestly, you owe me a star! This Bank wouldn’t release my funds because at first the account associated with the check didn’t have enough funds and then it was because it was my first time depositing a check. Well, which one is it?? Branch managers can’t release the funds because corporate. I WILL NEVER BANK WITH FIFTH THIRD AGAIN. The next time they see me, I’ll be closing my account.

  Response from the owner

  I'm sorry to hear that. Is there anything we can do to help? We certainly don't want to lose you as a customer.

• L

  Lori Swanson
  1

  Rude, mean and unprofessional bankers. They don't understand customer service and will treat you like dirt if you have problems. Johnnie (?) told me Fifth Third was "doing me a favor" by letting me bank with them.

  Response from the owner

  Lori, I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss it. Thank you for your business.

• J

  Jacob Richardson
  2

  Definitely one of the lower end of the spectrum in banking. Policies are trash, services are moderate to low performance, customer service sucks, standards are high for anything you want with low returns, and you can forget about the people side of banking as literally everything is "by computer" or "systematic on the banks discretion". Makes you feel as though your money / your assets are not yours even to begin with. Customized settings on your accounts are also bare minimal.

  Response from the owner

  Thanks for sharing. We're always looking to improve our customer experience and will share your feedback with the right team.

• R

  Rick Lucas
  1

  I visited this bank and was astounding by the level of bravado. I had a simple transaction. A $20 check to be cashed drawn on Fifth Third. I was told that since I did not have an account there it would be $4 to cash a $20 check. $4? 20%? That seems like extortion. $4 fee to cash a $20 check drawn on your bank is greed. Plain and simple. To refuse to cash a check drawn on that bank is a failure of your fiduciary responsibility. Greed. The reason I am writing this review is because when I snorted derision about the highway robbery of charging $4 to cash a $20 check she slapped the check back down on the counter like I was out of line. I walked out and deposited the check into my bank. I would think it is going to cost them to make that transaction. I am stunned by the audacity and greed of banks. They have no shame. I would not do business with Fifth Third and especially that branch. Bad company with bad policies that employ bad employees.

• D

  Doug Osborne
  1

  Preston Hwy. Friday, 3:30 pm. 1 person working the inside and apparently the drive thru as well. Say for 10 or 15 minutes before anyone even came to the window. ????

  Response from the owner

  Doug, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• T

  Terrance Northern
  1

  I wasted plenty of gas going here to get my check cash because she refused to do the things she told me to doIt's a ridiculous location I called ahead to check the status of a check and then the lady told me she couldn't do that after arriving there was an issue with my check and wishing. The same lady told me I could call back the next day and check and see