Fifth Third Bank & ATM S Tamiami Trl, Estero

Fifth Third Bank & ATM Reviews

• M

  Michael Jones
  1

  Young male teller at Corkscrew Village location has no interpersonal skills and is almost downright rude to customers. I have noticed this several times. Also, when I opened new accounts several months ago hardly anything went right. I don’t believe the order was sent out for my checks, debit and credit cards. After 2 weeks I called. New accounts were apologetic and everything was sent directly to the bank in two days and I went there and picked up. I never had issues like this at my old bank and only left because I moved my north home and they were not located there.

  Response from the owner

  Hi Michael - Thanks for the feedback. We will be sure to forward this information on to the appropriate department. If you need anything else, please call our social media customer service team directly at 877-833-9973.

• B

  Barb Cheron
  1

  Absolutely the worst experience ever! After depositing checks made out to my dba without any questions for 6 years, the day before I'm leaving town for the summer they refuse to deposit a check for me even though they had deposited a check from the same business a few weeks earlier. I spoke to the ineffective, rude manager, Brent Saitta, who had the communication skills of a knat . After arguing with him and elevating my anxiety levels for a good 15 minutes, I asked if we could just open a business checking account to deposit this. He said "yes." I said why didn't you tell me this in the first place? Then, he said never mind, I'm not going to deposit your check regardless. Needless to say, I will be moving all of my accounts from 5th Third Bank and wouldn't recommend them to anyone.

  Response from the owner

  Hi Barb, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss this? Thanks!

• J

  John Seebohm
  1

  If you have no place to go and want to loiter around for more than half an hour .... go there! You will be ignored completely. Even requests to speed up won't work, even if you are abt. to leave the country and have to make arrangements! Thanks MC for NOTHING!

  Response from the owner

  Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  John Henahan
  1

  They lied to me about a deposit bonus! I asked repeatedly when I opened my account if everything was set up right as I know companies like to play games and they said yes. Then I didn’t get it. AND THEY WERE RUDE TO ME (the teller was. The manager was nice). DO NOT BANK HERE!

  Response from the owner

  John, We do care. Please call us at 877-833-9973. We'd love to see if we can help you.

• J

  Judy Berendt
  1

  I received a check from my daughter for $82.00who has an account there, I wanted cash since I was going out of town at 4am tomorrow,my daughter said go to her bank,teller said she couldn't cash the check since I don't have an account there. Thankfully I don't and never will, and will tell everyone I know.

  Response from the owner

  Hi Judy, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• G

  Generation Rx Radio
  5

  Had a difficult situation with fraud & Fifth Third representative named Lawane Green walked us through the entire process. Leaving no stone unturned & covered every base. Answered every question and fixed all our issues

  Response from the owner

  We've got your back! So glad we were able to help.

• B

  Bettina Orevil
  5

  Christopher is awesome! I don't know his last name! He is a great worker and he greeted me with welcoming arms. He is a charasmatic gentleman.

• G

  Gary Crawford
  2

  Tried to contact Estero branch for over an hour to no avail. Kept forwarding my call to the service center that could not help me. Very disappointed in the service.

  Response from the owner

  Hey Gary, I apologize for the delayed response. Please consider calling our social media team directly to discuss: 877-833-9973. Thanks for reaching out.

• J

  John Liddle
  1

  Less then zero?!!! I want to close my account with then ASAP

  Response from the owner

  Hi John, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• K

  Kyle Garoutte
  1

  Lady at front desk was rude and unprofessional. Go to a different location!

  Response from the owner

  Hey Kyle, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.