Fifth Third Bank & ATM N Leavitt Rd, Amherst

Fifth Third Bank & ATM Reviews

• J

  Jessica Craig
  1

  I have 5 accounts with Fifth Third and I called this branch to ask if they could notarize a document for me. They said yes. My husband and I both took a half day from work just to do this. When we arrived the employee asked what kind of document and I stated it was a document from our mortgage company. She refused to notarize it stating the manager is "weird about mortgage notarizations." I asked why and was given no explanation. She then asked if we could refinance with them and I said not right now so she stopped the conversation. As a sales manager I can easily spot when another sales person refuses to do a customer service action because they aren't making a sale off of me that visit. I have 5 accounts with them but because my mortgage loan isn't through them they wouldn't even notarize a document for me. That's bad business and no way to treat a client of 20yrs. I have had no issue getting documents notarized at other Fifth Third branches. Do better.

  Response from the owner

  Hi Jessica- I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling our social team at 877-833-9973 so we can assist you?

• M

  Michael Criss
  5

  Been banking here for years, the staff are always friendly and make sure my needs are met. If you are going to work with a banker, ask for Mary Rudolph. She's very kind and professional.

  Response from the owner

  Michael- That's great! We appreciate you taking time to share your positive experience and recognize Mary. We'll be sure to let her know.

• J

  Janet Wallace
  4

  I've been using this bank for years now. Always been treated with kindness and professionalism. I recently got married, and stopped in to get a replacement card with my new last name. When I received it in the mail, it still had my maiden name on the card, which I was not too happy about. I went in and one of the sales members corrected the issue immediately. I was very satisfied with the outcome. I highly recommend this bank.

• T

  Tom Szudarek
  5

  Amanda Fort was a true professional when I came in to open an account today. She had answers to all my detailed questions. A true pleasure to work with! Fifth Third, you have a keeper there!

• A

  Andy Lara
  2

  Slightly attitude at the counter other than that everything else satisfied with.

  Response from the owner

  Hi Andy. Thank you for making us aware of this situation. We'd like to see what we can do to help you. Please call us at (877) 833-9973 so we can discuss.

• G

  Garrett Robison
  5

  Good Bank, friendly staff and quick service.

• J

  Johnny Macario
  5

  Really nice Bank. With really friendly service

  Response from the owner

  Glad we could help. Have a great day!