Fifth Third Bank & ATM S Western Ave, Carpentersville

Fifth Third Bank & ATM Reviews

• J

  Jason Charneia
  1

  Experience at actual branch is fine, however, fraudulent fees have been charged and because the bank waived another fee during the past twelve months, they won't waive a duplicate fee, even though it was bank error. Their "chat" function online is awful and chat agent was unresponsive and did not resolve my issue. Am now no longer with Fifth Third, way too awful. Terrible online service, fraudulent and duplicate fees and they wouldn't post a $2000 check I had deposited for over 10 business days.

  Response from the owner

  Hi Jason, I'm very sorry to hear that. Is there anything we can do to help? We certainly don't want to lose you as a customer. Please call us at (877) 833-9973 (Mon-Fri 8am - 9pm ET).

• H

  Hunter Pate
  5

  This bank was amazing to go to! I am a coin collector and I had never been to this bank before. They were happy to help me, they even held onto certain coins that I wanted just for me! Tellers are very polite. It is quite clean and has modern styling inside. They recognized me as soon as I walk in! I highly recommend this bank! Also their setup for social distancing inside is a great system to keep everyone safe.

  Response from the owner

  That's amazing! Thanks so much for the compliment!

• m

  matilda cabrera
  4

  5/3 Bank at C'VILLE, IL it's without a doubt The best Bank in the Area. I grow up in a business family. The rest is history. I had work my whole life in Relationship Banker. Stop the envy, jealously, respect one to another . Matilda CABRERA Relationship Banker MidAmerican Bank .

• m

  minerva cabrera
  5

  Very helpful. I spoke to a lady on the phone she was very nice and professional. She waived a overdraft fee. In less than 3 min. Love this bank always willing to help

• A

  Advantage KIA of Palatine
  5

  I've been with them for years and years. By far the most helpful financial institution I've ever been a member of. It may sound corny, but they treat me like family. Do all your banking there!

• J

  Jake Garcia
  1

  Worst bank in the world. Please do not use worst customer service in the world. Very rude and not willing to help. Happy I moved to chase bank and will be closing everything with fifth third immediately!!!

• S

  Scott Trepac
  3

  Staff is great. They are very friendly and efficient. But yes, the atm is totally always broken. 5 stars if they get a working atm.

• B

  Bryan Black
  3

  I enjoy being with fifth third but at the springhill one, the atm is out of order every other day...

• R

  Robert Kibble
  3

  it's an ATM... what else can I say

• L

  Lisset Mayen
  1

  Not willing to help wont be going to this location anymore.

  Response from the owner

  Hey Lisset, I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss it. Thank you for your business.