Fifth Third Bank & ATM Reddman Rd, Charlotte

Fifth Third Bank & ATM Reviews

• D

  Delilah L
  5

  I've been going to this bank for a long time and they have the best people working there. I've went through lots of banks here in Charlotte and this is the one I've settled on. Specifically this location is small and really friendly and helpful. Matter of fact I met someone here about 6 years ago and she just left to have a promotion and work at a different location and I've even followed her there because she's that great of a friend/worker and she really loves her job. This location really offers that and all the people that work there and it's always a pleasant experience believe it or not going to the bank! Haha. They weren't quickly and efficiently and they are helpful and there's never really big lines or anything. This area of banks caterers to a lot of Spanish people and tends to be discriminant of Americans. This little gem is not that way at all! They cater to everybody equally and make it a nice experience as well, they get to know your name on a personal level and I love that. No high fees, no hidden agendas, and I've never seen the place in disrepair to any degree... Including the ATM

  Response from the owner

  Delilah- We're so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.

• L

  Lea Jones
  2

  The only reason I’m giving this two stars is because of Will fields. This institution has withheld my money, shorted me at ATMs and this is probably the worst customer service I have ever had. In disputing transactions and numerous fraud instances that have happened on my card, it has taken days upon weeks to resolve. Their unprofessionalism and the way they speak to the customers who they are supposed to be taken care of, is an absolute disgrace. I have never felt like such a little fish in a big pond. Something so important as your money and the institutions that deal with it should be dealt with the upmost respect and I have never gotten that from this bank. The gentleman who open my account Will Fields has probably some of the best customer service I have ever had, but as for the people I have spoken to over the phone and supervisors, it’s pathetic. I wish they expressed as much concern and helpfulness as Will did. He is the only reason I have two stars. Cheers to you Will,Maybe if there was more people like you your bank wouldn’t suck so much! Sincerely , DONE

  Response from the owner

  Hi Lea - We are very sorry to hear that every experience you've had with us didn't meet the standard set by Will in the branch. We strive to provide the best customer service and ensure we treat our customers with respect. If there is an outstanding issue that has yet to be resolved, we would love the opportunity to make things right. Would you mind giving us a call at 877-833-9973? Your business is important to us.

• J

  Jalishia Hosch
  1

  I’ve been with this bank for only 2 months and already have fraudulent activity going on! Unauthorized transactions amount have shown multiple times! I’ve never had a problem like this. I would not recommend this bank to anyone!

  Response from the owner

  Jalisha, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• r

  rebeca martincic
  5

  Best Branch I ever work with it. Always polite and helpful!!

  Response from the owner

  Hi Rebeca, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• B

  Ben smith
  1

  I’m frustrated that the atm doesn’t work and the folks inside couldn’t care less. No wonder jobs are being replaced by machines.

  Response from the owner

  Hi Ben - Thanks for reporting this. We have been alerted to the issue and are working to correct it.