Fifth Third Bank & ATM S Orange Blossom Trl, Apopka

Fifth Third Bank & ATM Reviews

• O

  Oss Cev
  1

  Nasty customer service. The teller Bianca interrupted a conversation I was having with another teller and told me "Its in the company customer procedures". After I told her the other branch accepted business deposits in the lobby she told me "next time go to the other branch". So let me get this straight: When you have a commercial deposit and a change order you need to make two lines, one through drive through to drop the deposit off and another one inside to pick up the change order? How does this make sense? I already made one line why should I have to make two? And it would have been a simple resolution if Bianca would have said, I am sorry but the deposit are dropped and change orders picked up inside but since you already made the line inside I will drop those deposits off for you. Thank you! I asked to speak to the manager Bobby Roeheig and the person did not dignified themselves with giving a call back. No wonder the customer service is horrible, because there is no accountability for their bad behaviors and the manager is just as bad. And the worst thing? Try making a customer complaint. there is no phone option, no email option, nothing. That's why I personally do not use this bank. If you are a glutton for bad customer service then use Fifth Third.

  Response from the owner

  Thank you for bringing your concerns to our attention. It sounds like you've certainly had a very frustrating experience. We'd be happy to look into this to see how we can help. Please give our social team a call at 877-833-9973 to discuss. Your business is important to us!

• A

  Alix Walker
  1

  I use this bank quit often. I went in today and Bianca helped me. She was nice except didn’t want to help me and told me I had to use the atm outside. I have gone in for the same thing several times. There was no one in there, she just didn’t want to help me.

  Response from the owner

  Hi there, sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.

• N

  Nolan Nesmith
  1

  Never used their banks but their ATMs are garbage. I’ve been pulling money out of ATMs all of my adult life. I’ve never been double charged a processing fee and shorted half my money. I gave the improper fraction bank 26.00 and got 10.00 back. Never again.

  Response from the owner

  Hi Nolan, I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the team. Thanks again for taking the time to let us know.

• M

  Mary shelton
  1

  If I could give this a negative 5 star review I would. After almost one complete year of my account being closed. They then send me an email stating my account information is being changed. I haven’t logged in so that isn’t really possible upon calling I got greated by TWO of the WORST customer service reps I have had the displeasure of communicating with. They couldn’t even let me finish a sentence to gain full understanding of the issue at hand. Did not get the issue resolved highly disappointed and disgusted by this.

  Response from the owner

  Hi Mary, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• J

  Junio Deals
  1

  07/30 @11:48 am First time I went to this place the lady tried to mess up my day. She’s so rude I wonder why she’s not looking for another job if she’s not happy with the management. She should at least knowing the basic of customer service. Politely I asked her I would like to have hundred bills “ well I would give you what I’ve”. I asked her to give me my ID & card back. She just sent it back to me.

  Response from the owner

  Junio, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• K

  Kara Joy
  5

  I have been to 3 different locations, and at all three they have treated me as if I have a million dollars in my account although I barely have anything in there. It is refreshing to be a part of a bank that doesn't equate your value to the value of funds that you have there. When I do make my first million, I wouldn't trust my money to anyone else. Thank you to the manager, teller, and Chris who were all working this morning.

• K

  Kai Register
  5

  Absolutely love Donny, he is so sweet and actually takes the time explains everything. I love this bank. They truly care about their customers and let’s them know ALL their choices. Thank you guys!!

  Response from the owner

  Thanks for saying so. Your business is important to us!

• J

  Julie Bennett
  5

  Mallory is a good employee! The care she brought me! Wow! All locations are very good! All the people are very good! Thank you!

  Response from the owner

  Hi Julie, we're so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.

• L

  Larry Blash
  1

  Rude customer service at this location , the bank in general with bad customer service and expensive fees , they put my check on hold because of small overdraw on my account and return payroll payment that cost me additional 250$ in fees , needles to say im customer for over 15 years looking for another bank

  Response from the owner

  Larry, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• I

  I'm Wrecks
  5

  Mr. Brown went out of his way and was very helpful. Everyone at this branch has been very easy to talk to.

  Response from the owner

  Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.