Fifth Third Bank & ATM S Sharon Amity Rd, Charlotte

Fifth Third Bank & ATM Reviews

• K

  Kyle Winters
  5

  Revising a previously left negative review (remains below). I went into the branch on a weekday and Courtney was very friendly, courteous, and helpful. Prior review: Their website states that their lobby and drive-through are are open on Saturdays between 9am and 1pm. Drove out there and they were closed. Sign on the door states that effective January 8, 2022, they will be closed on Saturdays. So, they've been closed for over a month on Saturdays, yet are still advertising that they are open for business via their website.

  Response from the owner

  Kyle- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• M

  MegsOnMain Street
  1

  Money is serious business!! Having access to your money is even more important. Unfortunately, this branch has a branch worker named, Tevin, who gives inaccurate information & is 100% apathetic to customers. I’m switching bank locations- extremely disappointed in the lack of respect, communication, & professionalism here.

  Response from the owner

  Hi Megs- I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our social team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• c

  conrad coulter
  5

  I have been banking with 53rd for years now. I no longer live on the east coast so I had trouble with getting transfers from different accounts. The Manager PJ took the time to listen to my concerns and help me through the process and even assigned me a personal banker. I highly recommend this location for any issues and concerns you may face with using the tech support number. They are friendly and reliable.

  Response from the owner

  We're blushing 😊! Thank you so much for the compliment!

• N

  Nick James
  1

  I had to deal with a very rude and unprofessional bank teller. What type of customer service is expected out of your employees, that lady has no place working on that establishment if that’s the type of attitude that she is going to have towards customers.

  Response from the owner

  Nick, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• C

  Cotina Caldwell
  1

  Very very very slow. Not a good experience. Tried to give it a half of star but couldn’t. Worst experience I ever had.

  Response from the owner

  Oh no! I'm sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

• M

  Manu Khandelwal
  5

  Very friendly and supportive staff. Expecting best from the 5/3 service.

• A

  Abrar Mohiuddin
  1

  Unorganized and unprofessional. Avoid Saturday appointments.

  Response from the owner

  Abrar, I would like to better understand your experience and see if I can help. Please call 877-833-9973 to speak with us directly.