Fifth Third Bank & ATM Lake Worth Rd, Lake Worth

Fifth Third Bank & ATM Reviews

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  Danny Nguyen
  1

  I was out of town and decided to talk to an office banker. The lady said she is with a customer and yet came out with a series of questions of I want to do and not letting me sitting down in her office. She was very unprofessional with her sassy mannerisms in way as though she didn't want provide any service, showed me zero patience, and wanted nothing to do with me. She started saying my lender is lying to me and my certified accountant is not knowledgeable about an escrowed account. Such a let down because I always have had good experiences with the bank till I came to this branch. So upset beyond words because I didn't think this would happen....In 5 five minutes, my day got destroyed my her.

  Response from the owner

  Danny, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

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  Troy Langan
  1

  Complete waste of time. Applied for an equity line. The woman taking the application was incompetent at best. No clue what she was doing and it felt like we were walking her through the application. After 3 months of waiting they said we had to resubmit our paperwork since we weren't with the bank long enough. Then 2 months later they denied the loan despite us making more than enough income. Stay away from this place

  Response from the owner

  Troy- Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to see if we can help. Please give our social media team a call at 877-833-9973.

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  Dan Brown
  1

  Just don’t. The experience here is atrocious. The tellers are too busy to attend you in a appropriate time frame so you’ll end up spending 50 mins to 1 1/2 hours here. Frensisca the branch manger tried very ineffectually to resolve issues, “because the atm not accepting deposits is not a bank issue. Excessive overdraft fees, also not a bank issue.” If this was an issue of fees or even money I would NOT be writing this review. But this is about poor customer service, a frank arrogance to ever present thought out todays industry’s sadly. I don’t leave bad reviews unless it’s an exceptionally bad experience. This was one of those. If you are determined to go with Fifth Third please find another branch.

  Response from the owner

  I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch, Dan. Thanks again for taking the time to let us know.

• m

  margarita Lopez
  1

  Just terrible..!!! Do not waste your time and energy at this place..!!! I made the mistake of opening an account here, the banker is extremely rude. She doesn’t let you speak, she interrupts you and ignores your questions and concerns. She has a bad attitude and bad customer service. She made a mistake in my account and than blamed me for it.!!! What the.!? Hate this place. DONT GO HERE..!!!!!

  Response from the owner

  This is troubling to hear. Is there anything we can do to help? Please call our social media team directly at 877-833-9973.

• S

  S FL Home Pros Marc & Shelley Kerschner
  1

  BEWARE of this bank! Had a credit card with them that I used infrequently, maybe once or twice a year. NEVER missed a payment. They arbitrality closed the account without notice. Say they cannot reinstate. If they cant make $$ off you they dont want you as customer. I will NEVER deal with them again!

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

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  Maria Nazario
  5

  I read all the negative comments and was hesitant to walk in. I had a reimbursement check to cash from them, I'm in the middle of transitioning from one bank to another and depositing would have meant waiting at least 7 days for funds to be available so cashing the check with them made sense. I was taken care of by Myriam who was extremely nice and even recommended a place to grab lunch I've never heard of before. She ran into a little snag cashing the check but was fast to call the right people and get me taken care of. I was inside for a few mins and every other employee I heard was also very nice on the phone or taking care of other customers. I don't have an account with them but think that overall they were very nice, fast and professional.

• O

  OS COXAL
  1

  If no star was an option that's what I would have given them. Customer service is terrible, better clear out your calendar whenever placing a call to fith third bank because it will be a miracle if someone answers the phone in less than an hour. Olivia was very rude and unpleasant on the phone today. My thing is if you have no people skill why work at a customer service center, you will be happier working in the background making sure everything is clean and dust free. HIRE BETTER PEOPLE. And you guys should promote Olivia to housekeeping.

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  Don Baron
  5

  Tired of the big banks who are all cutting their services. Happy to have a bank now with a personal feel and great financial products. (They even know my name!)

  Response from the owner

  Hi Don, we appreciate the kind words! Have a great day.

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  Terry Griffin
  1

  The worst customer service imaginable . I have been waiting 45 minutes to talk to a banker about my checking account options . 45 minutes and still haven’t seen a banker . The manager smiles and does nothing , even talked with a walk in for 10 minutes , without seeing me . Find another bank to bank with , this is the worst bank I have ever been in . The mgr. , LOL ! She’s immune from termination .

  Response from the owner

  Hi Terry, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

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  Taylor Watkins Portugal
  1

  very rude on the phone. Called and was told by Laura she did not have time for me because my inquire was not as important as the client she had in the office. I would have understood if she was not so rude about it, but I am a client as well (not for much longer). Surely she is not the only one working there and could have easily transferred my call to someone who could help me. Terrible costumer service. I am switching banks because this is not the first time I have had a rude encounter on the phone (when I can actually get someone to answer).