Fifth Third Bank & ATM Roswell St, Marietta

Fifth Third Bank & ATM Reviews

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  Santa Slayz
  5

  Kelu Ofojebe was extremely helpful and nice to me! He helped me resolve all the issues I was having with my accounts and my mobile app! I highly suggest going to see him for all your banking needs!

  Response from the owner

  That's so nice of you to say. We'll let Kelu know you were pleased by his service. Have a wonderful day!

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  Marlan Ballard
  2

  Outside atm never works at this location. Defeats the purpose of a drive thru. Nobody wants to get out the car

  Response from the owner

  Marlan- Thank you for letting us know about this situation. Please call our social media team for assistance - 877-833-9973. We'd like to help!

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  Taylor Bell
  1

  Please do not choose to bank here if you are thinking of switching your current bank. I made that mistake myself. I opened my account with a $250 bonus if I had a direct deposit within 60 days. I am still within that timeframe for my bonus, but they are choosing not to honor it because the account was closed. The account was closed due to inactivity for 45 days. I was not told this would happen when I opened my account with the banker at my branch. I also received no warning emails, calls, or texts that my account would be closing. Now they will not honor my promotion, because quote “You have to keep the account open.” As if it were my choice to close the account. I was not properly informed. And now I am being punished for their negligence. They are not customer centered and do not care about those who bank with them. I will be moving to another bank.

  Response from the owner

  Hi Taylor, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

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  Brandy Horton
  5

  Shenita and Joel are awesome! They are super personable, efficient and make the banking experience very pleasant. They also go above and beyond and make sure that nothing is left undone. Thanks guys!

  Response from the owner

  Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

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  Tyia Shivers
  5

  This bank is like no other! Name another bank who offers a loan and donuts! The women here are so intelligent and helpful! Customer service at it’s finest! I wish I could give more stars but 5 will suffice. Please, I advise you to look into doing business with this particular branch. You will not regret it!

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  Missy Scott
  1

  Joel was very rude and not very helpful on 1/3/2020. I came in and the lobby was empty, I greeted HIM once I was inside and I let him know what I needed help with. He gave off a very bad attitude and it was easy to see he did not want to help me. I have been banking with Fifth Third for years and that experience has me considering other banks. All I needed was a new ATM card since the one I had was worn and the chip wasn’t reading!

  Response from the owner

  Hey Missy, I'm sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

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  Tonya
  1

  On 12/2/19 I went through the drive-thru to make a deposit. Once I started timing to see how long this was going to take, 10 minutes into it I finally pushed the help button, a guy answered and said it would be a minute, after another 6 minutes I pushed the help button again and was told once again it would be a minute, I told the guy then I had been in the drive thru for over 15 minutes and he said give him a minute, minute later he came back with the deposit slip and said, "here is your deposit slip", no thank you, sorry for your wait, NOTHING. This is the RUDEST bank I have been too and this wasn't the first time for this kind of service at this bank location and I go to several banks a week for my job and this bank best ALL. VERY POOR CUSTOMER SERVICE

  Response from the owner

  Tonya, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

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  Andrew Shirkey
  1

  The atm does not accept cash?? Then I go to the only drive through to deposit money and I wait for over 20 minutes. This place sucks I can see why it has so many 1 star reviews. I guess I will be taking my business elsewhere from now on.

  Response from the owner

  Hi Andrew. We’re very sorry your experience did not meet the level of service we strive for at Fifth Third. Please call us at (877) 833-9973 so we can help.

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  Aleahea Zamaniego
  5

  Just left this location and Matt is by far the BEST and most knowledgeable rep I’ve ever come across, and I’ve been to several locations across several states. He was direct in answering all of my questions and really quick to get my new savings account open, even though I wasn’t assigned a rep thru my online appt. He got me in and out which I appreciate! I wish I could find a Matt at every location! Keep it up, Matt!

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  Dom Guerrero
  5

  Robert, Shenita, and Joel are the best. The help me on a regular basis make sure my business finances is running smoothly.

  Response from the owner

  Hi Domnique, thanks for the positive note! Let us know if we can help in any way.