Fifth Third Bank & ATM Okemos Rd, Okemos

Fifth Third Bank & ATM Reviews

• B

  Britt Harris
  5

  Switched from PNC 2 years ago and never looked back. The staff is friendly, efficient, and knowledgeable. The bankers always go above and beyond to take care of me and even advise for my long term goals. The tellers are fun and always remember my name. Would definitely suggest using this Bank!

  Response from the owner

  Britt! That's amazing! Thanks so much for the compliment!

• S

  Sparty
  1

  To say that there rude would be a freaking understatement that branch treats you awful, there unprofessional and unwilling to work with people with out a big bank account. I wrote a letter to there office in Cincinnati that explains my whole situation and that they should be embarrassed that they allow a branch with people that behave like that to represent 5/3rd

  Response from the owner

  Sparty, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• S

  Seth Opper
  1

  Have confirmed my auto pay 4 times and then they say it's still not confirmed and charge me a $50 for late payment. Absolutely unacceptable.

  Response from the owner

  Hi Seth - We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• A

  Ahmed Sufyan
  1

  Only reason I'm giving them even 1 star is because of Kelsea who is extremely helpful. During my visit today, the staff were extremely rude in particular the pregnant woman chanting "what does he want!?" In the rudest way possible to her coworker... I'm very disappointed expected more out of fifth/third will be changing banks soon!

  Response from the owner

  Hi Ahmed, While we are happy to hear Kelsea was helpful, we are sorry about your overall experience, and we certainly would not want to lose your business. Please know we've informed the appropriate people. To discuss further, please call 877-833-9973.

• S

  Samiha Bandeally
  1

  It's covid season. Went to bank yesterday. Rep had a glass divider but didn't use it. Rep had a mask but wasn't covering face. Had to go to Chase right after, they use dividers and masks. If you're concerned about safety and your health, then this place does not take or enforce precautionary measures for their staff.

  Response from the owner

  Samiha, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• 지

  지나가는아저씨
  1

  Here's what I've experienced for 2 months. 1. On the first day, they failed to create my password. So, I need to wait until the arrival of debit card. 2. There're so many glitches linking my account name and bank account making me logging in with debit card number several days. 3. They locked out my account login with account name without no reason. What makes it more weird, I could still log in with my debit card number. 4. They didn't allow me to transfer my money from savings to checking saying security reason. I called them and they explained for the first 30 days I can't transfer money even within the same bank and same account holder! They didn't explained it when I'm opening an account. 5. Mobile app integrity is horrible. All the sudden, they asked me to add security questions, which are good for my security. Whenever I try to move to the next question slot, the slots are disappearing! Also, they only ask when I'm logging in with my smartphone, not with web browser! 6. I emailed through the secured message center, and got replied that the email address I used is not of the account holder. IT'S SECURED MESSAGE CENTER! 7. I'm closing my account anyway.

  Response from the owner

  Thank you for bringing your concerns to our attention. It sounds like you've certainly had a very frustrating experience. We'd be happy to look into this to see how we can help. Please give us a call at 877-833-9973 to discuss. Your business is important to us!

• T

  Tia Long
  5

  All the employees are nice and friendly! Fast service!

  Response from the owner

  Hi Tia, this is great, thanks so much for sharing! We value your feedback.

• L

  Larry Horstman
  5

  It's a drive-thru that does a good job

  Response from the owner

  Hi Larry, thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• D

  Down Low
  1

  This branch staff is lost in a sea of carelessness. Sorry that I have an account here so that needs to change.