Fifth Third Bank & ATM N Green Bay Rd, Waukegan

Fifth Third Bank & ATM Reviews

• S

  Sergio Juarez
  1

  Employees and managers in this location give the worst service they are not there to help please don't come to this location if is possible open account in different bank

  Response from the owner

  We're concerned about your message and would like to understand what happened. Please call our social team at (877) 833-9973 to discuss. Thanks, Sergio.

• A

  AMOUNG US
  1

  Yesterday (11/1/2021) I went in to try to get a STATE letter notarized, the notarized refuse to help, due too last names that were switched on paper but were both on my ID, I also had paperwork proving last names and date of birth but we didn't get to that because she denied ryt away with any questions. So I went to the NORTH CHICAGO public library which the notarizer there (by the way really nice lady) took a look at all my paperwork which she said ("all prove is here"). I'm really glad I got help after all. But disappointed thinking were my girfreinds banks can help🤦‍♂️.

  Response from the owner

  Hi there, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• E

  Emma Lazarus
  1

  What is the deal with the atm at this bank???? Honestly 5/3 times I use the atm here, either it isn't working or it takes my money and card. When it took my card and money and I called customer service because the bank was closed, the representative gave me such an attitude. There's always something, I even have trouble cashing checks at my own bank so now I literally cash checks at Chase...don't know why I still bank with Fifth Third.

  Response from the owner

  Emma, Sorry to hear about your experience. Were you able to get taken care of? If you still need assistance, please call us at (877) 833-9973. Thanks.

• d

  danielle bentall
  1

  If I could I would give zero stars The employees treat their customers horribly and belittles them. the manager Dulce is just as bad instead of being professional about a situation she treats people like their children. instead of helping the situation she one sides it and when asked for corporate number she tells a customer to look it up themselves. OK well I hope she gets better training on How to treat people. We will never go to. This branch again.

  Response from the owner

  We are sorry you feel that your request was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

• c

  chris flores
  1

  So they have me come in for opening a bank account and the branch manager basically told me sorry we have no banker we’re short staff ! Go to another location not our problem !

  Response from the owner

  Hi Chris, I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Would you mind calling our social media team at 877-833-9973?

• H

  Helen Luu
  1

  I currently go to school 3 hours and want to call Fifth Third to ask some questions about my account. However, this establishment never answers their phone regardless of what time I call.

• C

  Courtney Bajek
  1

  This bank is by far the absolute WORST.

• S

  Sami Abushamt
  1

  Slowest bank ever I wait 20 min in line every time I come always understaffed and very slow service

  Response from the owner

  Sami, I understand you're frustrated. I'd like to help. Please call us at (877) 833-9973. Thank you for your business.

• J

  Jaye Long
  1

  Never use this bank. Horrible people horrible service! Get a new bank! Never bring a child with you they will refuse to let them use the bathroom!

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• C

  Cabrera Cabrera
  1

  After 16 years of excellent customer service I do not know what is happening with the staff who according to they cannot attend the window when before if they crave it And that we are with the healthy distance. And yet they did not deign to attend when I let them know that I was coming with children in the car and that I could not get out to enter and that they had already attended to me before and there was no problem Well I think it is something of me that I am the one who decides when and when I do not treat you according to the staff. 🤔🤔

  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!