Fifth Third Bank & ATM N Main St, Mooresville

Fifth Third Bank & ATM Reviews

• S

  Sarah Mellnik
  5

  Wonderful atmosphere. Extremely helpful bankers and staff. Christine always takes time to assist me and makes my banking experience extremely satisfactory.

  Response from the owner

  Sarah, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• I

  Isabel Taylor
  1

  If I could give this place 0 stars I would. They gave me a secured credit card when I was a teen and reassured me it had no fees. Lo and behold I get charged with fees 6 months down the line. It never pulled from the cash account backing the secured card, and left a mark on my credit report. I just got denied a lease because of this one mark. I’ve tried calling the bank to get this fixed, but was told there was nothing they could do. DO NOT BANK HERE, and honestly drop 5/3. It’s a bad bank and you’re better off elsewhere.

  Response from the owner

  Hi Isabel, we'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with us directly.

• B

  Bill Corbett
  1

  This is the worst branch I have ever dealt with. There is usually just one hard working teller and she’s doing all she can. Lines, slow service, and crazy bank fees. Also, don’t even think about calling because no one will answer. Fifth Third should close this branch.

  Response from the owner

  Hi Bill, thanks for letting us know. We're always looking for ways to improve our customer experience, and we'll be sure to share your feedback with the appropriate team.

• J

  Jeffrey Burris
  1

  This branch is a disaster. Please see the reviews below and you will see I’m not alone in my thoughts. I took over as treasure at my church. We had a safe deposit box and one lady is deceased and another is in a nursing home. It took 2-3 months for anyone to tell us what we needed to do. This box was opened in 1991 and we were grandfathered into a free box. This location is not convenient for any of us. We were told if we moved it there we would no longer be grandfathered in. So we keep and guess what a yearly fee. I complained and was told the manager would not refund it. Whoever the manager was in 2017 was NEVER at work. So I let it go. Then the address got changed without my consent. We got past due notices and I had no idea because the letter was being mailed to the wrong place. I went to another branch they refunded the late charge and fixed the address. We decided this box just a pain let’s close it. Last summer I closed the box. Yesterday I get a bill saying the rent is due. I’m told no one ever removed the box from the system and I have to go in again. Someone needs to know what a disaster this place is. The person responding don’t you dare give me the 877 number. Every time I call they just transfer me to business and then business banking says we don’t have safe deposit box and they transfer me to this same branch.

  Response from the owner

  Hey Jeffrey, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• J

  John Avallone
  1

  This is the worst branch of an already terrible bank. The bank manager is as pompous as he is useless. Apparently common sense isn't a requirement to run that branch. 53rd has archaic security measures regarding protecting your accounts from hackers, they have untrained apathetic customer service and it isn't surprising that they are closing branches in record numbers. Find a real bank, drive passed this clown show

  Response from the owner

  We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.

• C

  C D
  1

  Understaffed long wait times both inside and outside.

  Response from the owner

  We're very sorry to hear this. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• B

  Billy Clampitt
  5

  I would like to say how happy I've been with the main street branch it is awesome nice people and Christine hays has been amazing to work with

  Response from the owner

  Hi Billy, we appreciate this great feedback. Thank you for your business!

• A

  Anthony Capitano
  1

  This branch is a JOKE. The customer service is TERRIBLE, Stay way. Took the counter person 15 mins to make my deposit. Then when I asked questions about my account I got nothing but attitude. ZERO STARS.

• t

  tara witherspoon
  1

  Very slow service. I’ve been here numerous times at different times of the day it’s always a 10-15 minute wait maybe even longer. DO BETTER!!!!

  Response from the owner

  Hey Tara, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• L

  Logan Riera
  1

  Spiffy manager not very customer friendly. Probably wouldn't be my first choice for someone to deal with the public representing my business.