Fifth Third Bank & ATM W Galena Blvd, Aurora

Fifth Third Bank & ATM Reviews

• P

  Priscilla Anne Evans
  4

  I shared an checking account with my daughter years ago. My checks were direct deposit into my account and one month the bank teller did not let us know which checks cleared the previous day. We thought all of them were accounted for and the balance was accurate but one check did not go through until the following day so our account was showing a negative balance due. Long story short at the end of the day the bank took responsibility for the mistake and we were not charged for the mix up. No other bank that I know of has ever been this helpful. It is nice to know that they have the integrity to take ownership of their mistakes and not pass it on to their clients. Kudos

  Response from the owner

  We appreciate you sharing this! Thank you for the kind words and your business. Have a Fifth Third better® day!

• C

  Calvin Hooper
  1

  Bank is never organized and is always screwing up and placing checks on hold and never notifying when this happens

  Response from the owner

  I was very sorry to read your comments about your dissatisfaction with our bank, Calvin. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

• B

  Brandy B
  1

  Worst experience ever. Will not be back. Husband tried to cash his check with was with 5th3rd and they refused to cash it saying they couldn't even verify their own check. Waited over an hour while they talked amongst themselves. Finally after calling the owner if my company they Finally cashed it😡

  Response from the owner

  Brandy, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• a

  ajromero93
  1

  All they do is lie at this location. I went in to do a withdraw the "personal Banker" said it would be a problem and that he could do it. Jake "Assistant Center Manager" came over and said the complete oppesite. he started to tell me that they do not have the funds at this time and that I would need to go to another location to have this done. When I was talking to Jake as to why this is the Finacial Center manager Melina came over saying that I needed to go to the other Auarua location as that is where I created my first account. This lady did not do much research before opening her mouth as this was not even close to the location where I created the account. Will not be banking here much longer.

  Response from the owner

  We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• D

  Do It Yourself
  1

  What a trash bank. Charged me to cash a check from. Them then asked if I wanted an account. Spent over an hr there while they tried to figure out how to cash a payroll check. Now we know why they are trash

  Response from the owner

  Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• L

  Louis & Cristine Verive
  5

  Opened an account there yesterday and Danielle helped me. She was really nice and walked me through the different options. Overall a good and friendly experience.

  Response from the owner

  😀

• A

  Annie Kpa
  2

  This bank is not a bank of integrity is truely true. They STOLE my $375.00 out of the nite deposit box n claimed not know. I wouldn't recommend anyone or anything to them.

• R

  Raymond Alaniz
  1

  I was a loyal customer until .... the ATM ate $600 of mine and Fifth Third didn't compensate me until 5 months later. I switched to Chase because of the horrible experience.

• A

  Alva Luz Rodriguez
  5

  The people are really nice, but every 5/3 bank need electronic doors for the elderly & persons w disabilities.

  Response from the owner

  Thank you for your review; we appreciate your feedback!

• A

  Al C
  5

  Hard to say about a bank, but this location is awesome. The awesome staff always recognises us. The service we receive is world class, and classy.