Fifth Third Bank & ATM Lapeer Rd, Kimball

Fifth Third Bank & ATM Reviews

• J

  Jeff V
  1

  Usually the staff I's very friendly and very helpful but today I called regarding a security issue with my card and the lady who helped me was very rude. She kept interrupting me and when I told her i was locked out of my account she wouldn't even let me Finnish and went on to say everything's fine on my end it doesn't show anything like that,in a snarky way constantly trying to interrupt me. So I told her again that it told me I was locked out because of too many invalid entries. This was not true and it wanted me to call but she just kept saying everything is good on my end so it's fine without actually looking into it. Terrible customer sevice

  Response from the owner

  Hi Jeff- I'm very sorry to hear you had a negative experience. We care and would love to help. Were you able to get the problem resolved? If not, please call our social team at 877-833-9973.

• D

  Dan M
  5

  Ive never had any issues banking at this branch in the decade or more ive been a customer. Staff are very curtious, helpful, and very physically attractive as well which is never a bad thing ;)

  Response from the owner

  Great! We're so happy that you're happy.

• M

  Mark H
  2

  Don't go to this bank for a home loan. What a nightmare. Never knew what was going on. Everything was getting done at the last second. We went somewhere else for a home loan. Never again will we deal with these people.

• K

  Kris Griffin
  5

  Extremely curtious tellers, and make sure they uphold the 5/3 promise to protect and keep your personal information safe and secure. Thank you very much, for your outstanding services, shout out to Maria & Melissa, but not to intentionally leave out all the hard-working staff working for 5/3 bank financial institution. Wonderful job, thanks for a great experience!

  Response from the owner

  Thanks for the kind note! We'll be sure to pass it along to Maria & Melissa. Have a wonderful day!

• K

  KASP Properties
  1

  Avoid at all costs, too many issues to list, some of the staff are really nice but some are poorly trained. The computer system that they use is very out dated it's caused us a host of issues with our business.