Fifth Third Bank & ATM N Milwaukee Ave, Chicago

Fifth Third Bank & ATM Reviews

• M

  M
  1

  Went in to deposit a check the other day, was helped by a teller and a banker. Extremely knowledgeable and helpful. The new bankers are a lot better than the previous ones I’ve dealt with. The employees are much better than the actual manager. The branch has great employees but horrible management.

  Response from the owner

  We appreciate your business and value your feedback. If there is anything else we can do for you, please call our social team at 877-833-9973 so we can assist.

• J

  Justin Waagbo
  1

  If 0 stars was an option I would put that. This bank is terrible. Never bank with 5th 3rd for any reason. They will set you up with checking accounts that charge fees for minimum balances (something no banks do anymore). If you have a mortgage with them they will try to say you have issues with your insurance coverage. Send you letters stating such, but when you call to try and iron out the issue will deny sending letters and tell you there are no issues until they try and charge you an absurd amount of $ for their own insurance coverage.

• S

  S N
  1

  Do yourself a favor and go to a different branch. If you love terrible customer service and long waits, this one is for you. I have been a customer for just under 30 years, so I have been to a lot of branches, this is the worst one I have been to and I have given it multiple chances but employees have no interest in helping or really knowing what they are doing. Rude and incompetent. They should have never closed the one on Division and Marshfield. The next best one in the area is off Western and Augusta.

  Response from the owner

  Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• L

  Lewis
  1

  Do not answer the phone. The app is always under maintenance and never even improves. Finally frustrated enough to close my account with this bank. With all the competition you think they would try even just a little bit.

• V

  Victor Pardino
  1

  Very upset that they aren't more helpful. They just listen to your issue tell you what you want to hear and hurry you out the door and then don't address it. I been forced to close my account. Which sucks because I liked the bank until this issue.

  Response from the owner

  Hi Victor. I'm very sorry to hear that. Is there anything we can do to help? We certainly don't want to lose you as a customer. Please call us at (877) 833-9973 (Mon-Fri 8am - 9pm ET).

• N

  Naronci “Ronci” W
  1

  Horrible auto finance agreements. If you bank with them they will take money from your other account with them before due dates. Spoke with phone representative “Jenny” to get an understanding and she began yelling and speaking very rudely. I do not recommend them at all.

  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• J

  J LiNC
  1

  they never answer the phone. Legit have employees screening calls smh

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• d

  danielpeterchicago
  5

  Just about the most pleasant bank experience I've had in Chicago. The employees always greet you with a smile on their face.

• J

  Jim Weber
  1

  They are the worst bank and terrible customer service. should be 0 stars

  Response from the owner

  Hi Jim, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• V

  Vanessa Corcoles
  5

  Great customer service! Awesome staff. I came in upset from another location and they attended me right away. Jovanny and the manager there were great help! Extremely satisfied !!!