Fifth Third Bank & ATM Pleasant Ridge Dr, Lexington

Fifth Third Bank & ATM Reviews

• R

  Robert Taylor
  1

  No 5/3 banks between Lexington and Ashland. Drove an hour on a Saturday to get a check cashed. They wouldn’t honor it unless I came inside, but the lobby was closed and said even if I could come in they would charge me 70.00 to cash my check. The lady who wrote is is speeding here now to make the withdrawal before they close...... will not finish her house unless she changes banks.... that’s my fee/policy. Sorry if you’re inconvenienced 5/3rd Now if you’ll look down at this generic response and you’ll see that now they think my name is Roobert, if I could change from a one star to a zero I would...... there is no zero star option. You aren’t sorry lol, I didn’t feel like I had a one star experience, I actually “had” a one star experience. I’m serious about not finishing her house unless she changes banks. Will also be a stipulation on all my future contracts saying I won’t deal with you if you use 5/3 bank.

  Response from the owner

  Roobert, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  John
  3

  love the online accessibility and generally havent had any issues, but can NOT get anyone on the phone! simple question about making a large checking deposit and cant get through. No one in store answers and never off hold when you do call the supplied number. If i didnt have my mortgage through them i would definitely consider leaving

  Response from the owner

  Thanks for the feedback. We're glad to hear that you're happy and appreciate your review.

• A

  Anthony Ingram
  5

  Me and my family went in on a Friday evening to open a checking account. Bradley Baylor helped us every step of the way. His knowledge and experience made the process simple and stress free. He was very patient and very polite and he was extremely concioncus when it came to selecting the right options for me personally. He honestly went above and beyond for us and I will always be grateful.

  Response from the owner

  Anthony, That's great! Thanks for sharing the love. ❤

• F

  Floyd Jaquay
  1

  Wife stopped in today to pay our Hamilton County Spring taxes. She waited an inordinate amount of time in the drive through. A second vehicle drove up and was waited on immediately. After receiving a receipt that did I not mention the tax bill, she went inside to inquire, where she was ensured that was normal. She then complained about the drive up experience. A bank representative of the bank came over and said, "Mam, we are doing you a favor

• J

  Jack Caudill
  1

  Jan.2 went to this location, it was a Saturday. Tried going into the lobby at 11:55 doors was locked. After looking for a hours sign (located on the exit door about ten feet away from entry door) and talking to a guy who was as puzzled as me I walked back to my truck got in line behind a car already being serviced by this time is was 11:59 pulled up and they shut the blinds almost in my face. They was closed new year day (which they should be). I fought traffic to get there before noon, maybe even broke a few traffic laws. Got there between the hours of operations and then this happens. After all I went through I won't bore you with the details but this is unfair if your going to close at 11:55 you should post it instead of 12. I won't be banking with Fifth Third again, come Monday I'll close that account. Now I'll have to spend the remainder of my New Year weekend without cash. Oh and for the record I just opened the account haven't received my card only blank checks doubt anyone takes those.

• A

  Angela Array
  1

  This is to 5/3 in general, not necessarily this site. THEY CHARGE $5 PER CHECK YOU CASH EVEN IF IT IS FROM THEIR BANK!!! Opportunistic and abusive policy. And they require your SS before even telling you the hidden fee which is unnecessarily dangerous. This is why I do credit unions.

  Response from the owner

  We're sorry to hear that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• B

  Brittany Boyd
  1

  By far the worst company to use for a auto loan! They have a third party company that you have to pay in order to transfer your title to a new state!!! They are the lien holder which means they should have my title not some other company! Ridiculous

• A

  Anthony Bryant
  1

  After making several failed attempts at making phone calls to our local branch office and no one is available something should be done about them. Not answering the phones

  Response from the owner

  Hi there, I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Would you mind calling our social media team at 877-833-9973?

• R

  Rod Laws
  5

  These are some of the most professional, pleasant, and helpful individuals, that I interact with on a regular basis. I really enjoy speaking with them everytime I'm there.

• A

  Angela Addington
  4

  Great location close to lots of shops and restaurants. Pleasant and courteous staff. Easy to get into but a bit difficult to get out of and back on to a Main Street

  Response from the owner

  Thank you for your review; we appreciate your feedback!