Fifth Third Bank & ATM Dunwoody Club Dr, Atlanta

Fifth Third Bank & ATM Reviews

• W

  Walter Smith
  1

  Liars and thieves. They promised there would be no fees for an account which I seldom used. They lied. With no warning, they sucked my account dry with fees. They deny any responsibility. Liars and thieves, pure and simple. When I contacted their "social media" department, at their request, they informed me that their fine print excuses the lies of their employees. They completely refused to admit their problem.

  Response from the owner

  Walter- We're concerned about your message and would like to understand what happened. Please call our social team at (877) 833-9973 to discuss. Thanks.

• T

  Tameeka Williamson
  5

  Thank you MYLES, MEGHAN and Mrs ANGIE for the excellent customer service you all provided to me. They are welcoming and friendly. Everyone had a smile, worked fast and efficiently. There was another male employee I didn’t get his name, but he also greeted me when he passed me by. Keep up the great work!

  Response from the owner

  Tameeka, We've got your back! So glad we were able to help.

• A

  Alet Martins
  5

  I have used this bank, and specifically this branch, for many years. They have always been friendly, polite and helpful. Thanks to all the staff. :)

  Response from the owner

  Thank you for taking time to share your positive experience with us. We appreciate you, Alet! Have a great day!

• R

  Ryan Walden
  2

  The bank teller Sam is pretty awful. You probably won't know her by name because she consistently does not wear her name tag. I have been banking with Fifth Third as my primary bank for several years now and I had a very negative initial interaction with her involving eye rolls, and judgement of my financial awareness. I forgave this interaction and wrote it off as her having a bad day. Unfortunately this same attitude reappeared in my second interaction with her, leaving me to conclude she has a deplorable attitude towards customer service. The reason I will not go as low as a single star is on account of the branch manager. Although I think he has made a poor hiring decision in Sam, he has demonstrated the care I am familiar with receiving from Fifth Third.

  Response from the owner

  Hi Ryan, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• D

  Denia Rivas
  1

  Please stay away. Safe your time I went today so happy to payoff my car loan, I get to the register and the first lady was so rude and nasty. She have the worst attitude. I wish I can remember her name.. She look like she was looking for a fight or arguing with someone. since I have my daughter with me, I didn't want to make a big deal so I asked to work with someone else. The second lady I work with, was very nice polite. however she give me the wrong among to payoff my car so now I am stuck with remaining balance.. soooo with that with in said Don't go to this location I have a bad experience

  Response from the owner

  Denia, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• P

  Prashant Kulkarni
  5

  Nice and supportive staff. This bank and ATM is inside Kroger.

• R

  RS E
  1

  Worst customer service, they do not care about you or the business you conduct with them, this branch acts like it’s a burden. I was in a hurry manager looked at me like I was crazy and rolled her eyes, I picked up my deposit slip and walked away, her reply was “ok”

• C

  Claudia aguirre
  5

  Such a pleasure to do business with! Mr Kaiser took such good care of me as I opened a new account

  Response from the owner

  That's amazing! Thanks so much for the compliment!

• D

  Drew Barton
  1

  Both bank tellers not wearing masks. Avoid this bank and this location.

  Response from the owner

  Hi Drew. Thanks for reporting this information. We have been alerted to the issue and are working to correct it.