Fifth Third Bank & ATM Hancock Bridge Pkwy, Cape Coral

Fifth Third Bank & ATM Reviews

• H

  Heidi Bredeson
  1

  5/3 is a total home. I have had terrible experiences there with them putting hold on checks that would never be held at other banks. This latest incident was over a $300 check that was placed on hold for 10 days. I went in an expressed my anger about this. And she told me it was cuz deposit was done on mobile banking and hold was placed but if I had good enough "face" and came into branch to deposit check it would have cleared immediately. Well whats the point of mobile banking then. So she says itll clear april 2 well it didnt so i went in again and they say itll clear at midnight. I said then that is the 3rd not the 2nd. Well that has came and gone and still no money. The branch manager is a jerk and said he has never seen someone so excited over a hold. Well I'm a single mom of 3. This check was for my bday and I have had plans twice to go out of town with friends which I had to cancel both times. I took work off both times. And this douche bag branch manager tells me to calm down. Why couldn't they cancel the deposit so I could just go somewhere else and cash it. They suck don't bank there!!!!

  Response from the owner

  Hey Heidi, We're concerned about your message and would like to understand what happened at our Cape Coral location. Please call us at (877) 833-9973 to discuss. Thanks.

• T

  Tina Bell
  5

  I have been coming to this branch for years. They have always treated me like family. Especially Tammy. She is a very nice person that will help you with any problems that arise.

  Response from the owner

  Tina! Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.

• m

  mark smith
  5

  I was surprised to read any negative reviews of this bank. I have been banking there for at least 3 years and found Nick, Shea, Tammi and Aaron to be extremely pleasant and always willing to please. I could not recommend this branch more highly.

  Response from the owner

  Hi Mark! Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• E

  Edward Hotaling
  5

  Very personal and my dog Piper loves the treats

  Response from the owner

  Edward- Thank you for sharing your positive feedback. We're glad to hear you're happy. Have a great day!

• C

  Colby Butler
  5

  This branch location is always so helpful to me. I only have a lockbox at this location currently however all the associates treat me like a real individual and account holder every time. Very pleased.