Fifth Third Bank & ATM US 127 South, Frankfort

Fifth Third Bank & ATM Reviews

• D

  Darrell Clark
  1

  I've had my auto loan through this bank for years. Never Ever late, always paid before due! I've worked hard for and excellent credit score and have maintained it...I didn't buy my score on my phone either!!! I went in to either refinance or borrow by personal loan, but the Manager kindly informed me that they will not give me a loan because my car is a year too old to refi and I don't have a checking account with them. He said that you must have a depository account with them for at least 90 days! (They have happily taken my checks from another local bank all along) He also said that, "Even though I had paid well, there is no type of exemption".. that would allow them to alter their rigid lending policies....I was advised to contact my bank to see if they will loan me what I need... He gave me a payoff sheet and politely and apologetically showed me the door! Have honor, credit worthiness, ability to pay, have anything to do with borrowing anymore??? Apparently not at 5th 3rd.......

  Response from the owner

  Darrell- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• A

  Alesha Czech
  1

  I have bank with here for over ten years the past two year I been nothing but a rip off they Makin money off ppl hard ship and making thing harder on ppl to life I thinking I going move all my bank to a different bank that try help ppl in these hard times and tell me call for them still not doing any this place is a joke

  Response from the owner

  Hi Alesha- We're concerned about your message and would like to understand what happened. Please call our social team at (877) 833-9973 to discuss. Thanks.

• S

  Shane
  1

  Blank is a total rip-off, went to cash a check and they wanted 2% of the value of the check to cash it for $14. Their logo doesn't make sense Fifth Third Bank neither do their policies bank is horrible stay away from it

  Response from the owner

  Hi Shane, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• E

  Elizabeth Swartz
  5

  Mr. Smith, Ms. James and the team at 5/3 in Frankfort are an amazing group to work with! Polite & professional are just two reasons we bank with them. We have been 5/3 customers for over 30 years and this Frankfort team is by far one of the best we have worked with. Each member goes above and beyond to fulfill every request. This is why our family of 5 will continue to use 5/3 and the Frankfort branch!

  Response from the owner

  That's so nice of you to say. We'll let the Frankfort West team know you were pleased by their service. Have a wonderful day, Elizabeth!

• K

  Kayla Jones
  1

  I’ve been with 5/3 for 10yrs (Since we moved here). I have a car loam thru them. My accounts have been in excellent standing the entire time, not a single over draw or late payment. Had a credit card with them for 4yrs. Out of the 4yrs it’s been open I’ve paid interest maybe 8 months, it’s usually paid in full each month. My fico score is 787. Without warning or reason they dropped my credit limit from $6000 to $800- yes- eight hundred! And couldn’t tell me why! Nothing derogatory on my credit at all. No changes In income or spending. Nothing but “I’m sorry is there anything else I can help you with?” from them. This is the worst bank ever. I regret giving them my loyalty for the last 10 years. Don’t bother!

• M

  Martin Matisoff
  1

  We were with Fifth Third bank for 14 years. We've never been happy with the bank, but we were never motivated enough to do anything about then. Then, in 2018, the bank sent $405 (+3.89 fee) to a non-existent account in another bank. I immediately notified the bank, who said they would look into. Six months went by they kept putting the money back into my account, then removing it again, then putting it back into our account, and then removing it again. I went to the local branch twice. The first time after the bank closed the complaint because I didn't sign a one-page agreement that they failed to send me. The loan officer sent the signed paper (with me present) back to main branch. Another month passed. Finally, after contacting the FDIC, the problem was resolved. After hours of reviewing the account, another bank manager was able to solve the problem. The bank had put the money back into my account, except they put it in and took it away so many times that neither we nor the bank were able to track the money. Resolved? Not quite. The AGAIN put the money back into our saving account after the investigator closed the case. A week later, after the money had cleared (per the investigator's findings), the bank once again removed the money. Again, they didn't notify they were adding the money back into our account, they just did it. Ultimately (after the FDIC intervened), the money was removing from my savings account again, and I had to pay a penalty (AND they never returned the $3.89 fee!

  Response from the owner

  HI Martin, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• M

  Martin Henderson
  1

  Worst customer service I have EVER experienced! Trying to get a loan release form, was told 3 days!! First to begin with, why would it take 3 days to get a for faxed? Now 6 days later I can't even talk to anyone on the phone!

• J

  James Flynn
  5

  I am astonished that folks have had less than positive experiences with Fifth Third in Frankfort. Our experience has been nothing but positive. Friendly, competent, professional, nothing but helpful.

  Response from the owner

  James, Thanks for the kind words. We're here to help and listen, so feel free to reach out.

• J

  Jim Williams
  1

  Do not trust these people with your money, Cody, the manager, told us that funds would be available the next day. The bank that the check was drafted on said the funds cleared the day of the deposit. Now, the branch manager is saying next week.

  Response from the owner

  Hi Jim -- thank you for taking the time to leave us a review. We're very sorry your experience did not meet the level of service we strive for at Fifth Third. Please call us at 877-833-9973 if there's anything we can do to help. Your business is important to us.

• K

  Kishan Patel
  1

  One of the worst experiences I had in a bank. I waited and they skipped my turn to see the manager. If you want to spend an hour to get things done at the bank, then this piece of trash bank is the bank to go to.