Fifth Third Bank & ATM Cheviot Rd, Cincinnati

Fifth Third Bank & ATM Reviews

• B

  Barb Roberts
  1

  Tried to cash a check here from a major credit card company and was told that it wasn't written correctly and she made me feel like I was trying to commit some type of fraud so I mobile deposited with no issue at all. Some people just love to give you a hard time like on a power trip, it's a shame as I've been a customer at this bank for 30 plus years and they hire a bad employee or two and all goes down hill from there.

  Response from the owner

  Barb- Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• H

  Hemu Dhimal
  1

  Very very poor costumer service in this bank . My credit card been lost for 3 weeks and I been calling them didn’t respond my call and when I try to call them again they picked up and saying my card is block and give me wrong number to call . Today I call to bank 5,6 times didn’t pick up my call and it’s says you will get response on app too but No I didn’t get response on app either.. it’s very frustrating,, wasting time for us ,, didn’t respond to call for costumer , and how we get help ,, we don’t so we call bank but they don’t even respond to us .. this very sad , and very bad bad service ..

  Response from the owner

  Hemu- We value your opinion and appreciate you taking the time to share your experience with us. We'd like to see if we can help you. Please call us at (877) 833-9973. Thanks!

• A

  Anita Eulenburg
  1

  Very disappointed. I am a long time 53rd customer. I have called for the last two days trying to learn about the refinance process only to discover I have to schedule a call back by registering on their website.... so I do that and now have an appointment in 5 days. Not very user friendly for a working person to get the information needed. 53rd can do better.

  Response from the owner

  Hi Anita, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• M

  Maccivision
  1

  Have been calling all day and not once did anyone answer the phone

  Response from the owner

  I’m sorry you’re having issues with reaching us. Previously, you may have contacted our general customer service number. We have a Social Media Department with specialists designated to assist you with your needs. Please give us a call at 1-877-833-9973.

• C

  Cindy Slater
  5

  The staff at this bank is unmatchable. They laugh and have a great time & make you feel like family. They also do a very good job at helping people with their many different kinds of financial needs. I love the Monfort Heights team.

• J

  Jeannette Humphries
  1

  Very disappointed you can't talk with anyone unless you schedule a time using an apt that I don't use.

  Response from the owner

  Jeannette, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• C

  Chris Warren
  1

  Have called multiple times the past 2 days and have yet to have someone answer the phone. Called another branch and had no issue.

  Response from the owner

  Hi Chris, I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.

• K

  Kim Luciano
  1

  Very very rude that old ugly wrinkled up woman who wanted another identification cause the ugly hag didn’t believe that person on the ID wasn’t me because I’m transgender Worst bank over !!! I closed my account and went some where else