Fifth Third Bank & ATM Ferguson Rd, Cincinnati

Fifth Third Bank & ATM Reviews

• P

  Paige Buschard
  5

  Its just a fifth third atm inside of wal mart Money services

  Response from the owner

  👍

• Z

  Zainab Al Alshaikh
  1

  Terrible. I couldn't have more stressful experience. Asst. Manager Shannon didn't own up to a thing she said and lost my Social Security Scan THREE times. Those are three times I had to go back physically to give my social card again because corporate kept rejecting my credit card application based on the fact my social was not provided. My card was finally mailed to me, but with the wrong name. It shock me they spelled my whole first name wrong after I provided IDs and social multiple times. The manager, Dustin, is not any better, I have reached out multiple times simply to ask for a new card issued with the correct name, but no luck. They are almost impossible to get a hold of, they don't answer their line and seems that all what they care about is to get through by the day, costumer service is in its worse at this branch. Choose another location.

  Response from the owner

  Hi there, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• C

  Cosmic Oath Dog Training
  1

  WORST bank ever, set up an account and havent got my card for over a MONTH. I have tried time and tine again to talk to someone at the bank and no one answered. Ive been trying for days to get ahold of the bank and they send me to a message saying "your call is very important to us". I will never go back to this bank and now whats worse is i just got paid and my whole check is missing.

  Response from the owner

  I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

• M

  Michael Sprague
  1

  Called 11 straight times. They never picked up. Called Cleves location and they picked up and helped me with a quick goalsetters transfer first call. This Fifth Thirs location is LAZY

  Response from the owner

  Michael, We’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• P

  Paula Krautle
  1

  I have been banking with 5th 3rd for over 20 years. After working for someone and they paid me. I put the check in my 5th 3rd.account After paying off some bills and using the money the check bounced. 5th 3rd would not help me with the reprocessions that happen after the check bounced. They told me that I was responsible for the whole check plus fees. This is how a bank treats a loyal customer after that many years of service.

  Response from the owner

  Hi Paula, We're sorry to hear of this inconvenience. Can you please call us at (877) 833-9973 so we can assist? Thanks.

• k

  keita zakaria
  5

  Nice location to resolve the banking's problem ...Beth [ Manager] , She really takes care of people's buisiness..Open-minded , She is really a processional...Always on point to fix the problem.. I advice anyone to deal with Beth to resolve their problem..

  Response from the owner

  Thanks so much – we ❤ your business!