Fifth Third Bank & ATM Ohio Pike, Cincinnati

Fifth Third Bank & ATM Reviews

• A

  Alexis Linehan
  1

  Every week I get a personal check written out to me, and every week I have no problems cashing it. Today, they kept my check, saying I stole the check from the person who wrote it. They will not give the check back to me.

  Response from the owner

  Hey Alexis- We'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with our social team directly.

• D

  Derek Jeffery
  1

  The biggest joke of a bank! Tried to purchase a boat from a member of the bank and this bank have lost their title! And took over a week to just tell me? Like what kind of business is that. And they are giving no solutions at all. It was a nightmare the whole process trying to get info from them to my bank. And still the can not get a title for him so he can sell it. What a joke!

  Response from the owner

  Derek-- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• A

  Andrew Z. Head
  1

  Worst bank ever. Always blocking my card, takes forever to fix problems and not to mention all the times that customer service loves to hang up on me because they dont want to help😀

  Response from the owner

  Hi Andrew- I'm very sorry to hear you had a negative experience. We care and would love to help. Please give our social team a call at (877) 833-9973. Thanks.

• E

  Erin Lauderback
  1

  girl on the phone at 2:50PM on October 15th seems like she had better things to do, was super rude. typical karen voice. 10/10 do not recommend. call a different fifth third where they’re actually happy to do there job. after all it is why you get a paycheck.

  Response from the owner

  Hi Erin, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• L

  Lea Crain
  1

  You are NOT making my life a fifth third better. Actually, you create much frustration every time I have to call you for customer service on my Mother's account - for which I am supposed to have total authority. You do NOT make it easy for me to help my aged mom with fraud that is SO easily targeted on the elderly. I have had to take time off my work (thank God my Employer understands) to pick up Mom and go bodily to a Branch office to get help. After being assured I have total authority, I get a run around AGAIN, when I try to call customer service and get told I have to go to a branch office with Mom. I am VERY UPSET at your lack of ability to help me. I just got off the phone today with the same runaround. I am going to have to close all Mom's accounts and open new accounts to get myself as primary account holder in order to get total authorization. I have informed your customer service specialist that this is NOT making my life easier. Informing all Mom's Doctors and Medical Insurance companies of this change is going to be a LOT of work. Why can't you do the work to make me the primary named person on her accounts????????? I only keep her accounts at your bank because she likes the convenience of going to Krogers, where they know her and she gets good personal care. That's worth one star. The rest of your service to me is abysmal.

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• O

  Olivia Fuqua
  1

  Horrible customer service! Literally refused to take less than $10 in mixed change that was not enough to be rolled. Said if I didn't want change I could get a Kroger giftcard. This is a bank and I have an account and was trying to make a deposit into my account. If I don't have enough of any coin to fit into a roll who am I supposed to contact to deposit this money? Horrible bank horrible customer service no wonder everyone hates them.

• L

  Lindsey Henman
  1

  The bank teller, older female, was so rude to me. She treated me like I was stupid and confused why I didn’t understand what she was saying. I will NEVER return to that location to bank and think I may change banks all together after that experience.

  Response from the owner

  Hi Lindsey - thank you for taking the time to leave us a review with this information. Your experience concerns us and we'd like to better understand what happened so we can properly address the issue. We value your business and want to make this right! Please give us a call at 877-833-9973. Thanks.

• M

  Michelle Rauch
  2

  Slowest tellers ever at this branch.