Fifth Third Bank & ATM Elliott Dr, Middletown

Fifth Third Bank & ATM Reviews

• D

  Dana Simpkins
  2

  Unbelievable that the staff is unaware of the times departments close in their own corporate office. Complete waste of my time today because the bank wasn’t prepared, so now I need to come back again. Hopefully they get it right the next appointment. Thank god I don’t bank here it definitely shows why this place has low reviews !

  Response from the owner

  Hi Dana- We're very sorry to hear this. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• J

  Jeff Ratliff
  1

  I would NOT recommend this bank to anyone. Have been there 10 yes and good credit and never missed a payment. They do absolutely nothing to help and forget customer service. I was on the phone 4 hrs( 3 different calls) only to be told to go to a 5th-3rd bank.then I waited there for another half-hour. It took literally two minutes to fix my problem. I had 5 hrs in what should have been a quick fix. Total incompetence on every level

  Response from the owner

  Hey Jeff - We're very sorry to hear this. Please know we are committed to being a Fifth Third better. If there is anything we can do to assist you, please let us know.

• R

  Ross Sorrell
  1

  Friday at 4.30 to 5 awaited 30 minutes in drive thru lane.I know that is a busy time but there was only one teller working. May 6 2022

  Response from the owner

  We're very sorry to hear this, Ross. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• t

  tracy bates
  1

  Absolute slowest drive thru I have ever been through

  Response from the owner

  Hi Tracy- I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks for taking the time to let us know.

• K

  Kyler Bengal
  1

  Everytime i go through the drive through to do anything i expect a 30 min trip even if im the only car in line. Everytime im here they manage to cause a delay and do so with no care and a whole lot of attitude. Demo the building and give us more atm's. Monroe is right there make the extra trip its worth it .

  Response from the owner

  Kyler, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• H

  Holli Kroger
  1

  The ATM never works. When I say never, I have counted 13 times it is either “out of money,” doesn’t accept my transaction or simply out of service. It is my fault for always returning. It’s close to home, but the extra 5 minutes to Monroe may be in the future.

  Response from the owner

  Holli, Thanks for sending us the location. We have alerted the appropriate team to look into this.

• s

  s6x officialyoutube
  1

  Biggest mistake using this bank.. Compared to other banks i only got 50 cents for joining (chase is like 200) and even though i have an account i have to pay top dollar to cash my checks (wwwaaayyyy cheaper at Wal-Mart) and this location is tge worst.. 6 people in line and one teller.. While two people are behind tge desk talking.. And even though im here in the system i have jump through hoops to get my money.. Im so done witg fifth third and the banker on saturday is horrible This place is the worst..

  Response from the owner

  Hi there, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• R

  Robin Prichard
  1

  I have literally been trying to call for two weeks, several attempts every day, and no one has EVER answered the phone. Not a good way to earn business.

  Response from the owner

  Hi Robin, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• B

  Brendan Silver
  5

  Without a doubt the best bank in the area. I’ve been using them for years and everyone is always so courteous and friendly. I have yet to have a bad experience.

  Response from the owner

  Thanks so much – we ❤ your business!

• B

  Brandon Drury
  1

  Slow as can be they are talking to each other but won't help you when your on a lunch break, not every has hours to wait

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.