Fifth Third Bank & ATM Wedgewood Ave, Nashville

Fifth Third Bank & ATM Reviews

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  Scott Fitzgerald
  1

  Absolutley the worst bank. Spent the past 5 years with them without a single good experience. Most recently had 2 seperate fraud charges on my account, called and disputed them after a nightmare weekend as they dont have 24/7 customer service and are closed weekends. Was told the account was blocked and charges disputed but i woke up again today to a 1700$ charge. Called customer service again to figure out how this happened and turns out they didnt block the account at all...then proceeded to transfer me to 5 different departments back and forth. Im currently one hour and 3 minutes into a phone call where i simply wanted to dispute charges and freeze all accounts and have gotten nowhere. WORST BANK EVER

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  Ryan Blihovde
  1

  I used to live near this bank and held an account here for nearly ten years. I closed it today because they started charging me an $11 monthly service fee on my checking account. Go -literally- ANYWHERE else. Do not give this bank a dime. They stole my money.

  Response from the owner

  Ryan- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

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  Adam Mills
  5

  As an actual account holder, this is one of the better banks I've used. Fees are low, customer service is high. Their presence in other states and at the Nashville airport is very convenient. I've overheard frustrated people at the branch, and in reading other low reviews from non-account holders that want free services (check cashing, ATM fees, etc.), well, no bank is a non-profit. If you want to get checks that made out to you put onto a free prepaid card, open an account and make a deposit: it's called a debit card. The people at this branch are extremely nice and helpful, and I've been through 3 other banks in Middle Tennessee. This is the first bank I'm completely happy with.

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  Kelly Accia
  1

  this is my second review! so that should let you know... Fifth third bank is the WORST bank known to man! STAY AWAY! i’m still at a loss of words of how my account is overdrawn and no explanation but “you apparently didn’t have the money” well then, how was able to use the card with no money (riddle me that) Ever since i started banking with Fifth Third Bank it has been a complete mess with the rudest customer service i have ever encountered in my life about my coins (as if it’s your money..lets be clear) i wanted a second bank for my business; however, Fifth Third Bank lacks the decency & trustworthiness! ok...i’ll bring you the $55 dollars & close my account! Fifth Third certainly doesn’t deserve 1 star (IJS)

  Response from the owner

  Hey Kelly, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

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  Michael Crowley
  5

  I could not say enough about the great service here. I had an issue with a hold placed on a check. I need those funds immediantly as I was headed out of town. Megan and Gina were more than helpful in resolving the issue. My expectations were greatly exceeded thanks to their fantastic customer service!! My last bank could learn a thing or two from these guys. Keep it up! 👍

  Response from the owner

  Thank you, Michael. We appreciate your support. 👍

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  Fashion Beauty
  1

  Absolute worst bank in America. Rude staff, and they cant wait to charge you for every little thing. So many other banks around like Pinnacle Financial right across the street. Go there if you want to deal with a real bank.

  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

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  Carlee Quinlan
  2

  She shouldn’t be in charge of answering the phone if she’s going to have a bad attitude. She couldn’t hear me and I was trying to adjust so she could hear me better, instead she continues to say I can’t hear you with a bad attitude. That ruins everyone’s else day that are just trying to get help. Don’t be rude towards your clients. It’s not that big of a deal, but again it ruins other peoples day.

  Response from the owner

  Carlee, I’m sorry to hear about your experience. If you would like to discuss this further, please call us at (877) 833-9973. Thank you.

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  Jeffery Humble
  1

  Too Much Turnover! This Bank was perfect with their team at the start of 2017. Now all the quality people started to leave or were placed in other branches! The young man that is now the Personal Banker, from Metro Center, is the worst!

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  Kelly Hyman
  1

  highly offended by the interaction with the bank teller! i made a cash deposit through the drive-thru and the bank teller asked me was this my account and her reason for asking was because she didn’t know me & has never seen me befote. if you don’t know someone then you ask for id... i’m just saying!

  Response from the owner

  Kelly, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

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  Scott Mayberry
  5

  Friendly service. Easy parking. Manager made a point to open a window to take my deposit instead of letting me wait for a short time behind another customer. That was not expected but a nice attentive detail.