EZ Money Check Cashing Pennsylvania Ave, Dubuque

EZ Money Check Cashing Reviews

• D

  Duchess Nash
  1

  The African American store clerk is the worst I have ever experienced in my life😡 I will be going downtown to complain on Monday to report this place unless a manager or corporate can reach out to me. I have complained about her once before and she approached me about it today in a very unprofessional way. no customer deserves to be treated this way this. This is the 2nd times, I received no services.

  Response from the owner

  Customer service is our top priority, please feel free to contact the corporate office at 402-291-1175 if you would like to talk through your experience more.

• K

  Kristina Boots
  5

  Samantha and Clarissa are some of the most amazing people I have met. I was going through a rough time and not only were they caring and considerate they went out of their way to make sure I did not feel bad about myself or my situation. Would definitely recommend to anyone and everyone!

  Response from the owner

  Thanks for the five-star review and recommendation Kristina!

• A

  Alexis West
  5

  I love EZ Money! Always in and out they are always very helpful and keep it very professional never had a problem getting my money. Theresa Is my favorite rep always on point great customer service and does her best to help me I can honestly say I’m always a happy and satisfied customer when I walk out of EZ Money. Thank you!😊

  Response from the owner

  Alexis - we love our customers too! Thank you very much for the nice review!

• K

  KizzyFlyy
  1

  Terrible experience. Used to love this place until I realized that they treat customers differently. They give give people who get paid on Friday until Monday to pay the loan back but I get paid Thursday night (after they close) and they put the loan check into my account Friday morning. Without even giving the chance to pay it back. Now I'm being told that I can't reloan until the check clears. How great! Save yourself the hassle and just go to HomeTown.

  Response from the owner

  We are sorry that you feel that you have not been given exceptional service. We take customer experience complaints very seriously, however, we are unable to look into your experience because the name on your profile doesn't match a customer that we have done business with. Please contact us at 800-291-1175 and ask for Greg. We will do whatever we can to fix the issues that led to your negative experience.

• K

  Kevin Kisting
  5

  The staff here is super accommodating, every month I pop in to pay my utility bill and also the occasional money order. Always greeted with a smile from Clarissa and Samantha!

  Response from the owner

  Thank you for the great review Kevin!

• d

  dark fly
  1

  This place should be banned. They say they cash any checks... yeah I brought in a check that they couldn't verify through the bank to cash it. It was a payroll check, all they had to do was call the bank and it would've cleared. The bank the check came from is not in this state. I was traveling and needed the money. The two women behind the counter were very rude and after making me stand there behind their bulletproof glass for almost 20 minutes, they told me that they couldn't verify my check through the bank. I asked them to call the number on the check, they said they did. Ummm ok??? Chase bank... hmmmm... phone number of the company on the check... valid company check was from... hmmmm... cash any check, I don't think so. I ended up going to a different place and they had no problem cashing it for a fee. I was in and out in 10 minutes. This place is a joke and the employees there are ridiculous. They must grab from the bottom of the barrel to employ people there, obviously customer service is not one of their finer points. I will not ever go there again and I will tell others that live in Dubuque still not to go there either. What a joke.

  Response from the owner

  We never like to hear someone feel this way about our business. We have changed Management since your review and work hard to provide an exceptional customer service environment for our customers.

• L

  La S
  5

  This place is AWESOME.... The ladies here make it worth my wild coming into Dubuque. They are always eager to help and make it EZ to get a loan or pay a bill.

  Response from the owner

  Thank you for the review!

• T

  Tammy Hodges
  4

  They are wonderful friendly people they always try to help anyway they can they understand my crazy work schedule

  Response from the owner

  Thanks for the review Tammy!

• E

  Eddie Henning
  5

  Very friendly staff, always prompt and eager to help and answer questions I may have, I love it there!

  Response from the owner

  Thank you for the review Eddie!

• T

  Tina Santiago
  5

  The customer service here is OUTSTANDING. You guys have hired the right people for the job.

  Response from the owner

  Thank you for the review Tina! We strive for excellence in customer service!